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NuAxis Innovations · 2 days ago

Desktop Support Technician

Sterling, VA

Full-time

Onsite

Entry Level

2+ years exp

NuAxis Innovations is a federal IT company dedicated to enhancing customer experience in government solutions. They are seeking a Desktop Support Technician to provide hardware and software support, ensuring minimal downtime for users and maintaining compliance with federal policies.

CRMGovernmentInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Provide on-site client hardware and software desk-side support and remote client-side support for teleworkers, ensuring minimum user downtime

Interface with government staff responsible for maintaining the VTC schedules to ensure timely service delivery

Troubleshoot problems and issues with the service and perform corrective actions

Perform lifecycle planning and technology refresh installation services for desktop and laptop computers across the enterprise

Implement a standard methodology and provide and maintain installation standards and procedures (STIGS, images, etc.) that ensure properly configured systems; continuity of user operations; fully functional applications; and train users to successfully operate new systems and equipment

Proactively maintain comprehensive images to ensure that all images contain current and up-to-date software applications, all applicable patches, and the latest drivers

Ensure that images comply with prevailing Federal and customer policies and requirements

Qualification

Microsoft WindowsIOS operating systemsDesktop supportTroubleshootingCustomer serviceTechnology refreshTeam collaboration

Required

Associates Degree in a computer-related field

At least 2 years of desktop and computer peripheral support/troubleshooting experience

Client technologies include Microsoft Windows and iOS operating systems

Interface with government staff responsible for maintaining the VTC schedules to ensure timely service delivery

Troubleshoot problems and issues with the service and perform corrective actions

Perform lifecycle planning and technology refresh installation services for desktop and laptop computers across the enterprise

Implement a standard methodology and provide and maintain installation standards and procedures (STIGS, images, etc.)

Proactively maintain comprehensive images to ensure that all images contain current and up-to-date software applications, all applicable patches, and the latest drivers

Ensure that images comply with prevailing Federal and customer policies and requirements