Cresta · 1 day ago
Field Technology Director/ CTO – Strategic Industries
United States
Full-time
Remote
Director/Executive
10+ years expCresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. The Field Technology Director/CTO role is a senior technical leadership position that focuses on aligning Cresta’s technology strategy with customer needs and market trends, while also serving as a trusted advisor to customers on technology adoption and innovation.
Artificial Intelligence (AI)Intelligent SystemsMachine LearningNatural Language ProcessingTelecommunications
Responsibilities
Act as the primary technical executive interface for strategic customers
Translate business challenges into technical solutions using Cresta’s products and services
Partner with Sales, Customer Success, and Product teams to ensure technology alignment with customer needs
Deliver executive-level presentations, workshops, and architecture sessions to customer stakeholders
Represent Cresta’s technology vision at conferences, industry events, and customer meetings
Demonstrate thought leadership on trends in AI, cloud computing, data analytics, and security
Create and deliver compelling narratives that showcase how Cresta’s technology drives innovation and business outcomes
Gather and synthesize customer feedback to inform product and engineering priorities
Identify and address gaps in technology adoption or deployment through cross-functional collaboration
Influence future product strategy with insights derived from real-world field engagements
Serve as a trusted advisor to CXO-level executives on digital transformation and innovation
Collaborate with internal leadership to align go-to-market strategies with customer technology trends
Mentor and support solution architects and customer engineers
Qualification
Required
10+ years in technology leadership roles (CTO, Architect, or equivalent)
Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems
Deep understanding of SaaS, APIs, and modern software development practices
Proven ability to influence C-suite stakeholders and technical decision-makers
Exceptional presentation and executive communication skills
Deep understanding of how enterprises leverage Generative AI solutions
Extensive experience with large-scale enterprise software implementations and complex use cases
Strong analytical and problem-solving abilities
Experience managing and advising on large-scale programs with multiple stakeholders and dependencies
Benefits
Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Company
Cresta
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
201-500 employees
H1B Sponsorship
Cresta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (2)
2022 (10)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$276MKey Investors
Tiger Global ManagementSequoia CapitalGreylock
2024-11-19Series D· $125M
2022-03-17Series C· $80M
2021-03-31Series B· $50M
Leadership Team
Ping Wu
CEO
Tim Shi
Co-Founder, Board Member
Recent News
Greylock
2025-12-02
Company data provided by crunchbase