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Graco · 1 day ago

ServiceNet Technician

Nashville Metro

Full-time

Onsite

Entry, Mid Level

$44K/yr - $78K/yr

1+ years exp

Gema, a subsidiary of Graco, Inc., is a leading manufacturer of electrostatic powder coating equipment. The ServiceNet Technician will troubleshoot and service equipment at customer facilities, provide training, and assist in sales efforts while ensuring customer satisfaction and operational efficiency.

ConstructionMachinery ManufacturingManufacturing

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Troubleshoot and service equipment in customer's facility by scheduling in advance, by unscheduled courtesy visits or emergency service calls. Troubleshooting may require the use of a variety of electrical and mechanical tools provided by the customer or by Gema. Coordination with the Key service, Installation, Product Development and Sales personnel is required

Understand and be able to assist or demonstrate applications expertise and physical capabilities with all Gema equipment across all products available. This includes visiting customer facilities and providing information and direction in solving application problems or recommending improvements in process efficiency

Evaluate and upgrade Gema's existing customers' powder systems to enhance customer relations and open the door to sales potential by performing an audit of existing equipment performance. This may include, but is not limited to, gathering data on amount of power sprayed from guns, amount of powder applied to part, film thickness measurements, production data and product dimensional information. From data collected, submit findings and recommendations to office to be prepared into a formalized proposal. Finally, as needed, present proposal to customer

Provide working supervision and installation assistance of Booth Systems, Retrofit and Conversion Packages by working with customer supplied work crew, outside contractors or Gema supplied installation crew. Direction on how to properly locate, install, start up and troubleshoot equipment being installed. Responsibility of installation will be expected when work crew is not provided

Assist distributors and regional sales managers in sales of all Gema equipment on an as-needed basis, be involved in the selling process for new equipment purchases. This would include demonstrating or discussing with customers features and benefits of our products and service programs. Also, this position should be able to present and sell service agreements to new and existing customers and perform paid service calls as needed

Analysis of customer inventory and usage stocking levels is an important aspect that is coupled with the responsibility of developing tailored operations and maintenance programs. This process is in coordination with distribution to ensure proper support stocking levels, assistance with consignment inventories and an on-going local service support

Provide training to distributor and customer personnel on proper use of equipment by conducting in-plant class room and on-floor training programs. Programs may require training materials to be organized and prepared in advance by the ServiceNet Technician. Distribution support will require on-site technical support, service, set up and demonstration assistance

Prepare appropriate and timely reports to distributors, regional managers and supervisor

Travels extensively and requires regular motor vehicle transport of tools and company product across state lines

Other duties may be assigned

Qualification

Electrical knowledgeMechanical troubleshootingEquipment installationData analysisCustomer trainingCommunication skillsProblem-solvingTeam management

Required

Associate's degree (A. A.) or equivalent from two-year college or technical school; or one and a half to two years related experience and/or training; or equivalent combination of education and experience

Must have fundamental electrical knowledge including the use of typical electrical test meters for troubleshooting and have a fundamental understanding of electrical schematics and mechanical prints

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of organization

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply concepts of basic algebra and geometry

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, schematic, diagram, or schedule form

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is regularly required to talk or hear

The employee frequently is required to stand; sit; use hands to finger, handle, or feel; and reach with hands and arms

The employee is occasionally required to walk; climb or balance; and stoop, kneel, crouch, or crawl

The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Applicants must be legally authorized to work in the United States. This role is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, F-1 OPT)