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Asure Software · 1 day ago

Enterprise Tax Support Specialist

Santa Ana, CA

Full-time

Onsite

Entry, Mid Level

$33/hr - $38/hr

2+ years exp

Asure Software is a leading company in Human Capital Management (HCM), helping businesses manage their human capital effectively. The Enterprise Tax Support Specialist will serve as the primary point of contact for enterprise clients, ensuring compliance with payroll tax structures and providing exceptional client service.

Human ResourcesSaaSSchedulingSoftware

No H1B

Responsibilities

Serve as the primary point of contact for assigned enterprise clients, providing proactive communication and exceptional service

Develop a deep understanding of each client’s payroll tax structure, operations, and compliance needs

Build and maintain strong partnerships with client payroll and finance teams to ensure consistent, compliant tax operations

Conduct regular client review meetings to discuss performance metrics, outstanding items, and upcoming deadlines

Manage client cases and inquiries to ensure timely, accurate, and thorough resolution in line with service-level agreements (SLAs) and key performance indicators (KPIs)

Ensure timely setup and maintenance of all client tax types and agencies, including registration updates, rate/frequency changes, and authorization management

Monitor and manage SUI (State Unemployment Insurance) rate updates, tax payment frequencies, and ID number maintenance to prevent compliance issues

Partner with clients to resolve payroll tax exceptions, unfiled returns, unpaid balances, or missing agency registrations

Collaborate closely with clients during quarterly and year-end processing to ensure full compliance and accurate reconciliation

Support variance analysis and tax reconciliation efforts to ensure accuracy across all filings and payments

Work with internal teams to address funding discrepancies, NSFs, or payment reversals promptly and accurately

Provide guidance and technical assistance on the APTM platform and related systems, ensuring clients fully understand system features and functionality

Support client training and onboarding for new users or process updates

Identify opportunities to streamline client processes or improve tax data accuracy through better system usage or internal collaboration

Document and maintain best practices, SOPs, and reference materials for client use and internal training

Partner with internal departments—including Accounting, Implementation, and Product teams—to resolve issues and enhance service quality

Proactively identify process or system issues affecting enterprise clients and recommend solutions

Participate in special projects and initiatives designed to enhance client experience, compliance, and operational efficiency

Escalate potential compliance risks or complex issues to management as appropriate

Qualification

Payroll tax complianceMulti-state payroll experiencePEOHCM platformsMicrosoft Office proficiencyAnalytical thinkingClient relationship managementProcess optimizationAttention to detailOrganizational skillsCommunication skills