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Teesnap · 1 month ago

Client Success Representative

United States

Full-time

Remote

Mid Level

3+ years exp

Teesnap is an innovative company focused on helping golf courses thrive through technology and exceptional customer service. As a Client Success Representative, you will manage client relationships, provide support and guidance, and drive client retention and satisfaction. Your role will involve collaborating with clients to enhance their experience and identifying opportunities for business improvement.

ComputerData Collection and LabelingMobile AppsSoftware

Responsibilities

Manage all aspects of your client's relationship with Teesnap

Provide excellent service to increase loyalty and retention

Understand all aspects of your client's business to effectively advise you on how to apply Teesnap's features

Partner with clients to identify opportunities that could improve their business results

Respond to clients’ details and concerns and submit feedback to influence software product changes

Provide client training and education on company products and services

Complete contract negotiations, renewals, and disputes of client contracts at appropriate intervals

Work with revenue management to develop proposals for clients

Create, manage, and track client data using a CRM provided to showcase opportunities and wins

Achieve target client retention through effective problem-solving and quick response to issues

Intervene with clients at risk and propose mitigation plans to ease concerns

Become a trusted advisor for clients as their primary point of contact to ensure they use Teesnap solutions to achieve full business value

Identify and close new sales opportunities from your clients to grow our business while driving more value for the clients using our products

Identify renewal risks and collaborate with the relevant internal teams to create strategies that remediate issues and ensure client retention

Collaborate with stakeholders such as Technical Support, Product, Sales, & Operations to drive beneficial outcomes for clients

Utilize various systems to track customer details, including customer health, engagements, and potential renewal/sales opportunities

Stay current with the most recent enhancements to our products and educate customers on offerings and updates

Other duties as assigned

Qualification

Client managementSaaS experienceCustomer successCRM proficiencyCommunication skills

Required

Bachelor's degree: Business, Communication, or a related field

Minimum three (3) years experience in client services with an emphasis on client management and supporting a subscription/SaaS business with a good understanding of SaaS business metrics and models

Minimum three (3) years of customer success experience, preferably in a SaaS environment

Employee Location: Remote (EST/CST preferred)