BeOne Medicines · 2 days ago
Director, Product Management, Customer Experience, Oncology
United States
Full-time
Hybrid
Director/Executive
$187K/yr - $247K/yr
10+ years expBeOne Medicines is a global oncology biotechnology company committed to transforming cancer care through science, technology, and human connection. The Director of Product Management for Customer Experience will define and lead the strategy for next-generation customer experience technologies, ensuring a seamless and personalized experience for patients and caregivers affected by chronic lymphocytic leukemia (CLL). This role involves collaboration with various teams to deliver data-informed, human-first digital products.
Pharmaceuticals
Responsibilities
Define and communicate a bold product vision and roadmap that connects BeOne’s mission to measurable patient and caregiver outcomes
Lead end-to-end product lifecycle, from strategy and MVP definition through release, learning, and iteration
Partner with engineering, UX research, design, marketing, and data science to deliver integrated, scalable experiences
Use data, experimentation, and user research to identify friction points and build solutions that deepen engagement and trust
Oversee platform integrations across Salesforce, CMS, analytics, and personalization tools, ensuring a unified data ecosystem
Establish and monitor KPIs including engagement, satisfaction, performance, accessibility, and conversion
Ensure full compliance with HIPAA, GDPR, and WCAG standards while maintaining frictionless user experiences
Drive agile execution, sprint planning, and release management across internal and external partners
Champion a customer-first culture, balancing measurable impact with empathy, inclusion, and accessibility
Qualification
Required
Bachelor's degree in Business, Engineering, Computer Science, Design, or related field
10+ years of product management experience, ideally in healthcare, biotech, or digital health
Proven ability to define strategy and deliver products that blend usability, scalability, and compliance
Deep technical fluency with Salesforce CRM/Marketing Cloud, analytics, CMS, and web architecture
Demonstrated success using data and behavioral insights to drive product optimization
Excellent stakeholder management, cross-functional collaboration, and communication skills
Strong understanding of regulatory and privacy frameworks in healthcare and patient engagement
Preferred
Master's degree or MBA
Experience at leading consumer technology companies, ideally in health, wellness, or customer experience
Expertise in AI-driven personalization, experimentation frameworks, and large-scale user engagement
Background in oncology, chronic disease management, or digital therapeutics a plus
Benefits
Medical
Dental
Vision
401(k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness
Company
BeOne Medicines
BeOne Medicines is a global oncology company domiciled in Switzerland that is discovering and developing innovative treatments that are more accessible to cancer patients worldwide.
10001+ employees
H1B Sponsorship
BeOne Medicines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
Funding
Current Stage
Late StageCompany data provided by crunchbase