Instacart · 2 days ago
Senior Manager Software Engineering, AI Experiences
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$260K/yr - $289K/yr
10+ years expInstacart is transforming the grocery industry by providing essential services that enhance grocery shopping experiences. The Senior Manager Software Engineering, AI Experiences will lead a high-performing engineering team to develop AI-powered features that improve customer engagement and satisfaction across web and mobile platforms.
Delivery ServiceE-CommerceGroceryShopping
Responsibilities
Lead, coach, and develop a team of 10+ engineers building AI-powered shopping and merchant experiences across mobile and web, fostering an inclusive, high-trust culture
Own end-to-end delivery of AI features (e.g., conversational search, smart lists, meal planning, personalization), from roadmap and scoping to launch and iteration, anchored to clear OKRs
Provide technical leadership across LLM systems, including prompt orchestration, retrieval-augmented generation (RAG), safety/guardrails, online evaluation, and latency/cost optimization
Partner cross-functionally with Product, Design, Data Science, Research, and Operations; influence strategy and prioritization through clear communication and data-driven decision making
Establish engineering excellence: code quality, testing, observability, SLOs, incident response, on-call health, and privacy/security best practices for PII and model safety
Hire exceptional talent, manage performance, and create career growth paths; help shape the team’s operating model and rituals as we scale
Measure business impact via instrumentation and A/B testing; rapidly iterate based on insights to improve conversion, retention, and user satisfaction
Qualification
Required
10+ years of professional software engineering experience, including 4+ years directly managing software engineers (hiring, performance management, and career development)
Track record leading teams of 8+ engineers to deliver high-impact consumer or marketplace features in production
Hands-on experience building and shipping ML/AI-powered product experiences, including integrating modern LLMs or large-scale NLP systems in production (e.g., RAG, prompt engineering, safety/guardrails)
Proficiency in at least one backend language (e.g., Python, Go, Java) and with a major cloud platform (AWS or GCP); strong SQL skills for data analysis and instrumentation
Experience designing, operating, and scaling services with clear SLOs, on-call ownership, observability, and incident response
Practical experience with experimentation platforms and A/B testing, defining success metrics, and making data-informed decisions
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
Located in and eligible to work in the United States or Canada
Preferred
Experience leading multiple teams or managing managers, including scaling an organization from early stages to 10+ engineers
Deep experience with LLM ecosystems: vector databases/embeddings, evaluation frameworks, hallucination mitigation, fine-tuning, or RLHF
Background in e-commerce, search/recommendations, ads, or large-scale consumer applications with millions of users
Experience optimizing LLM inference for cost, latency, and reliability; familiarity with model/provider evaluation and vendor management
Familiarity with security, privacy, and compliance considerations for AI systems (e.g., SOC 2, GDPR/CCPA) and safe AI practices
Advanced degree in Computer Science, Machine Learning, or related field
Benefits
New hire equity grant
Annual refresh grants
Company
Instacart
Instacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers.
1001-5000 employees
H1B Sponsorship
Instacart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (156)
2024 (173)
2023 (111)
2022 (159)
2021 (170)
2020 (59)
Funding
Current Stage
Public CompanyTotal Funding
$2.92BKey Investors
T. Rowe PriceTiger Global ManagementD1 Capital Partners
2023-09-19IPO
2021-11-01Private Equity· $232M
2021-09-05Secondary Market
Leadership Team
Chris Rogers
Chief Executive Officer
Brandon Leonardo
Co-Founder
Recent News
2026-01-09
Company data provided by crunchbase