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Berkot's Super Foods · 1 month ago

Information Technology Support Associate

Joliet, IL

Full-time

Onsite

Entry Level

$45K/yr - $60K/yr

2+ years exp

Berkot's Super Foods is seeking an Entry Level Information Technology (IT) Support Associate. This role involves providing first-line technical support to store teams and corporate staff, troubleshooting hardware and software issues, and assisting with technology deployments.

Food and BeverageRetail

Responsibilities

Provide Level 1 support for store and office users via phone, ticketing system, email, or in person

Troubleshoot issues related to POS terminals, printers, scales, handheld devices, workstations, mobile devices, and basic networking

Resolve routine software, hardware, and connectivity issues or escalate when necessary

Assist with installing, configuring, and updating hardware and software across store locations

Help maintain back-office systems, time clocks, scanners, and communications tools

Support the rollout of new equipment, system upgrades, and store technology initiatives

Ensure devices and systems are maintained according to company standards

Collaborate with the IT team to improve processes and reduce recurring issues

Qualification

Technical support experiencePOS systems knowledgeComputer hardware understandingNetworking fundamentalsCustomer service skillsPrioritize tasksWillingness to learnCommunication skills