SHI International Corp. · 1 week ago
Staffing Services Consultant
Austin, TX
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $120K/yr
2+ years expSHI International Corp. is a global provider of IT solutions and services, committed to diversity and professional growth. The Staffing Services Consultant role involves collaborating with internal teams to engage customers, conduct discovery calls, and develop custom staffing solutions while ensuring compliance and maintaining strong client relationships.
HardwareInformation TechnologySoftware
Responsibilities
Ensure proper handoff, follow-up, and execution of identified service opportunities in collaboration with sales and services teams
Partner with SHI sales teams to consult with customers and identify staffing and staff augmentation resources and needs
Train and equip SHI sales teams with the essential knowledge and tools on the staff augmentation service, so that sellers can effectively use and market this service
Assess and understand client needs related to staff augmentation, including specific skills, experience levels, and project durations. Tailor solutions to meet these unique requirements
Design customized staff augmentation services and develop detailed proposals that align with client needs. Include clear timelines, deliverables, and expected outcomes
Match the identified talent with client projects, ensuring a high degree of compatibility in terms of skills, experience, and work culture
Support the onboarding process for augmented staff, ensuring they have all the necessary information, tools, and support to integrate seamlessly into client teams
Regularly monitor the performance of staff placed with clients, collecting feedback from both parties to ensure satisfaction and address any issues promptly
Continuously seek feedback from clients and augmented staff to identify areas for improvement in the service offering. Implement changes to enhance service quality and client satisfaction
Support the billing and invoicing tasks when needed, ensuring the accuracy and timeliness of requests
Build and maintain strong relationships with clients and augmented staff, acting as a bridge between them. Ensure open and effective communication throughout the project duration
Ensure all staff augmentation services are delivered in compliance with relevant laws, regulations, and best practices. Maintain comprehensive documentation for all projects and placements
Stay informed about trends and developments in staff augmentation and clients' wider industry sectors. Use this knowledge to adapt and refine service offerings
Collaborate with various teams, including MSAG Consultants, Account Executives, and solution experts, for customer-facing engagements
Conduct discovery calls to gather specific customer requirements and expectations
Provide overviews of relevant service opportunities to generate interest in follow-up meetings with subject matter experts
Create and maintain supporting documentation and tools to identify up-sell and cross-sell opportunities
Maintain necessary certifications relevant to SHI's solution projects
Stay updated with IT trends, features, releases, and programs
Track and report on service opportunities, providing both summary and detailed insights to leadership
Engage with customers to assess, implement, and manage IT solutions
Develop custom statements of work (SOWs) detailing service engagements and their value
Qualification
Required
Completed Bachelor's Degree or relevant work experience required
2+ years of experience in a similar role
Ability to travel to SHI, Partner, and Customer Events
Ability to travel 10%
Ability to create clear and effective technical documentation
The ability to understand customer needs, provide tailored solutions, and build strong, long-term customer relationships through a consultative approach
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently
The ability to effectively utilize advanced Excel features for data manipulation and visualization
Proven experience in structured cabling, end-user device deployments, and conducting site surveys
Benefits
Medical
Vision
Dental
401K
Flexible spending
Company
SHI International Corp.
Think of SHI as your personal technology concierge.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Thai Lee
President and CEO
Dave Gruver
Field Chief Technology Officer
Recent News
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2025-11-08
Business Wire
2025-11-08
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