Wawa, Inc. · 1 month ago
Contact Center Representative - 1st Shift Full-Time
WAWA - Wawa, Inc. - Corporate Office
Full-time
Hybrid
Mid Level
3+ years expWawa, Inc. is a company that prioritizes customer service and is seeking a Contact Center Representative to provide best-in-class customer experiences. The role involves handling contacts from customers and store associates through various channels and requires effective troubleshooting and support skills.
CoffeeCustomer ServiceFood and BeverageOil and GasRetail
Responsibilities
Provide best-in-class customer experience to both internal and external customers while achieving service levels, quality standards, and designated performance targets
Troubleshoot and support all channels of business in the Contact Center
Effectively follow documented support materials to determine resolution or need for escalation to next level of action for all areas of support
Qualification
Required
3-5 years of experience providing exemplary Customer Service
Contact Center environment preferred
HS diploma, technical certification or equivalent experience
Bilingual in Spanish/English language is a plus
Technically competent with multiple technology applications and strong ability to multi-task
Ability to work weekdays/weekends and any shift due to 24/7 hours of operation
Candidates must be available to be in the office 5 days a week
Candidates will need to provide proof of high-speed internet connection. Minimum speed of 1MBPS download and 768 Kbps upload is required
Benefits
Health benefits
ESOP (Employee Stock Ownership Plan)
401(k)
Education Assistant Program
Paid time off
Access to other benefit and wellness programs
Company
Wawa, Inc.
Here at Wawa, the sky's the limit. Voted as “America’s Favorite Convenience Store,” Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, West Virginia, Indiana, Ohio, Kentucky, Virginia, North Carolina, Georgia, Alabama, Florida, and Washington D.C.
10001+ employees
H1B Sponsorship
Wawa, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (8)
2023 (13)
2022 (12)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.71MKey Investors
PennDOT
2023-08-15Grant· $0.71M
Leadership Team
Grahame Wood
Founder
Recent News
The Morning Call
2025-12-27
Dayton Daily News
2025-12-19
2025-12-14
Company data provided by crunchbase