Veterinary Wellness Partners · 1 month ago
Roving Experienced Client Services Specialist
Orrville, Seville, Barberton, Medina and Canal Fulton, OH
Full-time
Onsite
Mid LevelVeterinary Wellness Partners is a family-oriented veterinary practice committed to excellence and exceptional care. The Client Services Specialist will be responsible for greeting clients, managing phone communications, scheduling appointments, and maintaining accurate medical records while fostering a collaborative environment.
Responsibilities
Warmly greet clients and pets by name
Answer phones promptly and professionally using a multi-line phone system
Screen and route calls to appropriate staff
Provide phone shoppers with descriptions of services first, price last
Receive and transmit faxes
Take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information
Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
Check medical and computer records for accurate client addresses, phone numbers and e-mails
Weigh pets each visit and record weights in medical records and on computer
Schedule appointments and surgeries according to hospital scheduling guidelines
Make surgery and appointment confirmations calls
Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and diseases
Fill prevention prescriptions and provide routine administration instructions to clients
Echo doctors’ recommendations when checking out clients
Prepare consent forms, estimates/treatment plans and be able to discuss the hospital’s financial policies with clients
Prepare health certificates, proof of vaccination, lab reports and euthanasia certificates
Sell retail items and pet food at clients' request
Foster collaborative relationships with other team members and departments
Clinic maintenance (including removal of animal waste) and ensuring that facility is neat and clean and odor free at all times
Enter accurate charges
Explain invoices to show value for the care provided, stating all services and products provided before the total
Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks
Verify the eligibility of clients with charge accounts (where applicable)
Print or record the end of day financial balances, ensuring they are accurate
Know fees for routine services
Balance cash drawer at end of day/shift
Qualification
Required
High school diploma or equivalent
Experience in customer service
Ability to work in a fast-paced environment
Computer literacy
Understand veterinary terminology
Exceptional customer service skills
Keep accurate medical records, clerical work
Educate clients
Promote hospital products and services
Support team members
Adaptable to any environment in all of our locations
Able to lift and carry supplies up to 40 pounds without assistance
Endure sitting, standing and walking on hard floor surfaces for extended periods
Type information for patient records and prescription labels into the computer
Able to work in noisy work conditions with sounds from animals and equipment
Take safety precautions for exposure to toxins, drugs, anesthesia and radiation
Preferred
Veterinary CSS experience is highly preferred
Company
Veterinary Wellness Partners
Veterinary Wellness Partners offers a wide variety of services at each of our five locations.
Founded in 1956
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase