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USAJOBS · 1 month ago

GUEST SERVICES AGENT NF2

Twentynine Palms, California, USA

Full-time

Onsite

Entry Level

$19.80/hr - $19.80/hr

1+ years exp

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! The Guest Services Agent is responsible for performing a variety of guest service duties in the operation of lodging activities, ensuring a high level of customer service and satisfaction for guests.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Performs a variety of guest service duties in the operation of a lodging activity within Inns of the Corps or Marine Lodge facilities

Greets and checks-in arriving and departing guests

Serves as the point of contact for all guest questions, concerns, and needs while occupying lodging facilities

Monitors telephone functions, answer incoming calls and in-house guest and staff calls

Assists with all guest reservations

May assign rooms, issue keys, calculate and post charges to guest accounts, collect guest payments, complete administration/clerical duties as assigned or needed, maintain front desk and work order logs and/or computerized log apps, as well as operate the front desk

Receives guest complaints, compliments and requests

Aids management and the guest in finding solutions to their problems or challenges to the best of their ability

GSAs must maintain a professional appearance and courteous demeanor at all times, and embody the ideals prescribed and taught in the "World Class Customer Service" course

A key role for GSAs is to seek out opportunities to "WOW!" a guest and exceed expectations through creativity and teamwork

Provides concierge services when needed

Assists patron satisfaction by providing guests with any required assistance and resolving complaints/customer issues

Notifies the higher-level supervisor, or proper point of contact for any unusual situations or incidents that require immediate attention

Provides World Class Customer Service with an emphasis on courtesy

Assists customers and communicates positively in a friendly manner

Takes action to solve problems quickly

Alerts the higher-level supervisor or proper point of contact for help when problems arise

Adheres to safety regulations and standards

Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment

Performs other related duties as assigned

Qualification

Customer service experienceMicrosoft software proficiencyCash handling experienceOral communication skillsWritten communication skillsProfessional appearanceTactfulnessTeamworkProblem-solving

Required

At least one year of experience in a hotel or hospitality environment or in progressively responsible office, customer service or other work which indicates the ability to acquire the particular knowledge and skill to perform the duties of the job

Ability to operate a personal computer and peripheral equipment using Microsoft software or a similar integrated software program

Working knowledge of word processing, database, spreadsheet, and graphics utilization and implementation

Excellent oral and written communication skills

Basic knowledge of business mathematics with experience in cash handling, operating cash register and computing charges

Ability to deal congenially and tactfully with others