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Citizens Alliance Bank · 1 day ago

Training Specialist

Chippewa County, MN

Full-time

Onsite

Mid Level

3+ years exp

Citizens Alliance Bank is dedicated to providing quality training and education for its personnel. The Training Specialist will assist in developing onboarding programs and refresher training to ensure employees are well-equipped to serve customers effectively.

BankingFinancial ServicesLending

Responsibilities

Assist and support the Training Manager in the development and implementation of both an onboarding training and education curriculum for new employees

Assist with refresher training for existing personnel to ensure their knowledge and proficiency as they prepare to serve our customers

Under the direction of the Training Manager this position will assist with the design and development of training reference materials and the scheduling and execution of the new and existing employee training curriculum

Assist and support the Training Manager in the development, documentation, and implementation of the core system workflow management system to streamline and standardize processes organization wide for accuracy and consistency purposes

Assist and support the Training Manager in the updating and redevelopment of critical operations and lending resource materials for employee reference and use

Assist the Training in the identification, design, and development of procedures and resources, reference guides, and videos and webcast materials for training and reference purposes for operations personnel

Excellent organizer who knows how to prioritize and execute tasks in accordance with timelines; sense of urgency and understanding criticality of situation

Cultivates strong relationships with all personnel and vendors to ensure the delivery of high-quality service, on-going communication needs, and operational consistency

Ability to prioritize workload

Maintain complete confidentiality regarding sensitive customer and proprietary information

All employees are expected to exemplify and follow our core values

Regular attendance and punctuality when reporting to work

Travel for trade and industry schools and seminars as needed

This position may require installation of a Multi-Factor Authentication (MFA) app on an employee’s personal mobile device. THE MFA apps are used to authenticate a user’s identity to the system for security purposes

Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to BSA/AML, as well as adhere to the Bank’s policies and procedures

Perform other duties as assigned and requested