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Motion · 2 days ago

Customer Service Representative II

Gary, IN

Full-time

Onsite

Mid Level

3+ years exp

Motion Industries is a company focused on customer service and sales, seeking a Customer Service Representative II to ensure customer expectations are met. The role involves placing orders, negotiating prices, building customer relationships, and assisting less experienced representatives with customer inquiries.

Industrial

Responsibilities

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)

Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters

May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries

Builds customer relationships to drive repeat business by relating to the customer and drive process improvements

Orders items to ensure appropriate inventory levels are maintained for customers

May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order

Expedites backorders. May pull inventory and prepare order for shipment to customer

Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory

Determines the most cost effective shipping method for customer orders

May handle customer returns

May support specific customer(s)

Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems

Performs other duties as assigned

Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires

Qualification

Communication skillsComputer skillsMulti-taskNegotiation skillsBasic product knowledgeOrganizationReliabilityAttention to detailTime management skills

Required

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination

Excellent communication skills including written, verbal, and listening

Ability to multi-task and time management skills required

Strong computer skills

Strong negotiation skills

Basic product knowledge

Reliability, organization, and attention to detail required

Benefits

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick

Holiday pay

Company

Motion

Glassdoor3.5

Motion serves the industrial marketplace with MRO (maintenance, repair, and operation) replacement parts and services through a network of over 600 locations across North America.

Founded in 1931

Port Arthur, Texas, USA

5001-10000 employees