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Townsquare Interactive · 22 hours ago

Customer Success Lead

Phoenix, AZ

Full-time

Onsite

Mid Level

Townsquare Interactive is a company focused on helping small and medium-sized businesses succeed through their all-in-one business management platform. As a Customer Success Lead, you will build and maintain strong client relationships, driving retention and product adoption while delivering high-quality support to maximize clients' marketing investments.

AdvertisingInternetMarketing

No H1B

Hiring Manager

Mackenzie Crouch

Responsibilities

Handling ~10 inbound and 10–15 outbound client calls daily to address questions, provide guidance, and strengthen relationships

Managing a queue of client tickets, including BMP (Business Management Platform) inquiries and minor website edits (text/photos)

Focusing on one-call resolution whenever possible while partnering with internal teams like web design and SEO for more complex requests

Build and maintain strong client relationships to drive client retention —proactively uncovering pain points, showing value, addressing cancellation requests with tailored solutions, and ensuring long-term satisfaction and success

Add value to every client interaction by listening, educating, and recommending solutions that drive adoption, maximize ROI, and help clients get the most from their marketing services

Building lasting client relationships to encourage retention, satisfaction, and long-term success

Maintaining accurate, detailed records of all client interactions