Caliber Financial Services · 4 weeks ago
Bilingual Collections Specialist
United States
Full-time
Remote
Entry Level
1+ years expCaliber Financial Services is seeking a Bilingual Collections Specialist to join their dynamic team. This role involves collecting debt on previously issued company loans through outbound and inbound calls in both Spanish and English, while adhering to established KPIs and providing professional customer service.
ComplianceFinancial ServicesFinTechMarketingProduct Design
Responsibilities
Monitor overdue accounts as assigned by supervisor
Record information about the financial status of customers and status of collection efforts
Locate and notify customers by telephone on delinquent and charged-off accounts
Adhere to a structured waterfall of settlement options while negotiating within that approval matrix
Confer with customers by telephone to determine reasons for overdue payments and to review the terms of the original loan
Advise customers of necessary actions and strategies for debt repayment
Perform various administrative functions for assigned accounts, such as recording address and phone number changes and other detailed notes regarding account details
Persuade customers to pay amounts due and establish repayment schedules, based on customer’s financial situations
Scan and update documents into operating system as needed
Review emails and forward all documents to the appropriate departments and/or personnel
Adhere to established KPIs
Qualification
Required
High school diploma or general education degree (GED)
One year of previous collections experience required
Bilingual English/Spanish
Must reside in KS, MO, or OK
Ability to work evenings and weekends
Ability to handle multiple tasks
Ability to problem solve
Ability to adapt to unexpected changes
Ability to maintain accuracy and attention to detail
Ability to demonstrate reliability and dependability
Ability to understand customer perspectives
Ability to face difficult conversations with confidence
Benefits
Shift differential during those hours
All necessary computer equipment is provided by the Company
Company
Caliber Financial Services
Caliber Financial Services is a tribe-chartered company that provides portfolio management service and customized fintech solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Danny Wang, Ph.D
Chief Credit Officer
Dave Lockridge
Chief Operations Officer
Company data provided by crunchbase