AHU Technologies Recruitment · 2 months ago
ASPEN Trainer/QA SME Senior
Washington, DC 20009
Full-time
Hybrid
Senior Level, Lead/Staff
$51/hr - $57/hr
10+ years expAHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. The Senior Software Trainer and Quality Assurance Analyst is responsible for providing expert training and support on the Districts Aspen SIS functions, along with supporting the DevOps team in testing and validation of new SIS features.
AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development
Responsibilities
Create and maintains training resources (manuals, reference guides, webinars, websites) to support ongoing training using a number of mediums: PowerPoint, video, Captivate, Word, SharePoint, etc
Provide virtual and in person training to central office and school-based staff (both at central office and at schools)
Interface with other teams on behalf of the training team to improve processes and relationships
Serve as the Tier II point of contact for support to resolve Aspen SIS user issues
Deliver the highest level of customer service to users
Log user inquiries in a ticket tracking system. Daily reviews any open issues or requests from end-users and follow-up accordingly
Determine nature of obstacles and best DCPS staff to resolve, tracks and
Support and carries out the Chancellor’s mission to transform DC Public Schools and close the achievement gap
Perform other related duties as assigned
Identifying and communicating with key stakeholders
Gathering, reviewing, and analyzing business needs
Liaising between various business departments and groups
Assessing options for process improvement and testing of applications, as needed
Maintaining documentation regarding various projects, processes, and operations
Qualification
Required
5 consecutive years of experience training users in Aspen SIS or other student information systems within DCPS or other educational settings
2 years familiarity with help desk ticket tracking systems (Remedy, HEAT, etc.)
4 years of thorough knowledge of Aspen SIS capabilities
10 years providing excellent customer service, communication, interpersonal skills (both written and verbal) with emphasis on providing high quality customer service within a team environment
5 years producing training materials using video, Word, PowerPoint, Captivate
Ability to maintain professional communication skills when under pressure and exhibit a high level of patience
Must have a wide range of skills and knowledge in computer software and an understanding for network applications
Ability to quickly learn new processes and procedures
Ability to work independently in a fast-paced environment
Must be extremely well organized and detail oriented
Preferred
Must have exposure to or experience in the education sector preferred
Bachelor's degree in IT or related field or equivalent experience
Producing training materials using video, Word, PowerPoint, and Camtasia, or Captivate
SME in complex enterprise level projects
Must have knowledge of Adobe Captivate
Help Desk ticket tracking systems (remedy, HEAT, etc.)
Student Information System - SIS capabilities
Benefits
Flexible work from home options available.
Company
AHU Technologies Recruitment
At AHU Technology, we specialize in IT consulting and permanent staffing, serving the dynamic IT needs of top United States corporations.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase