LEARFIELD · 1 month ago
IT Support Technician I - Onboarding
Dallas, TX
Full-time
Onsite
Entry Level
1+ years expLEARFIELD is seeking an IT Support Technician I to manage onboarding and offboarding requests for new employees. The role involves providing Tier 1 technical support and ensuring a smooth experience for employees by coordinating account creation, hardware provisioning, and assisting with IT setup on their first day.
Brand MarketingHigher EducationMarketingSponsorshipSportsTicketing
Responsibilities
Manage all onboarding and offboarding tickets in the IT service management system
Coordinate account creation, hardware provisioning, and software access for new hires
Ensure timely deactivation of accounts and retrieval of equipment during offboarding
Communicate clearly with hiring managers and employees to gather necessary details (e.g., hardware needs, shipping addresses, access requirements)
Follow established workflows and checklists to maintain compliance and security standards
Setting up hardware for new hire prior to their start date
Fresh starting windows computers via the Intune Portal
Perform new hire orientation on their first day; aiding them in setting up IT hardware, software and other tools and resources as needed
Act as the first line of support for incoming IT requests via phone, email, and ticketing system
Troubleshoot and resolve basic technical issues (password resets, account unlocks, hardware setup, and software installation)
Document all interactions and resolutions accurately in the ticketing system
Escalate complex issues to Tier 2 or Tier 3 teams when necessary
Maintain SLA compliance for response and resolution times
And other duties as assigned
Qualification
Required
Basic understanding of Windows/Mac OS, Microsoft 365, Active Directory, and other common enterprise applications
Familiarity with ITSM tools (e.g., FreshService, ServiceNow, Jira Service Management)
Exceptional communication and interpersonal skills; the ability to create a positive experience for employees
Strong organizational skills and attention to detail
Ability to multitask and prioritize tasks in a fast-paced environment
Positive attitude and patience when assisting non-technical users
Commitment to delivering excellent customer service
Willingness to learn and adapt to new technologies and processes
High school diploma or equivalent
1+ years Previous experience in IT support or customer service is a plus, can substitute education and technical certifications (CompTIA A+, ITIL Foundation) preferred
Preferred
1+ years Previous experience in IT support or customer service is a plus, can substitute education and technical certifications (CompTIA A+, ITIL Foundation) preferred
Benefits
Medical
Dental
Vision
Health Savings Account
Life Insurance and Other Insurance Plans
Flexible Paid Time Off (minimum 10+ days annually)
Parental Leave
20 Paid Holidays
401(k) + Match
Short/Long Term Disability
Company
LEARFIELD
Learfield empowers businesses and universities by connecting big brands to the excitement, passion, tradition and fun of college sports. It is a sub-organization of Learfield Communications.
1001-5000 employees
H1B Sponsorship
LEARFIELD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (1)
2022 (5)
2021 (11)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$150M2023-09-13Private Equity· $150M
Leadership Team
David A Hubbard
Senior Vice President
Pat Fagan
Senior Vice President
Recent News
Sports Business Journal
2026-01-07
Sports Business Journal
2025-12-24
Sports Business Journal
2025-12-20
Company data provided by crunchbase