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HUB International · 1 month ago

Health and Performance Consultant

Wilmington, MA

Full-time

Onsite

Mid, Senior Level

$47K/yr - $80K/yr

5+ years exp

HUB International is the largest privately owned global insurance broker, providing a broad array of insurance and risk management services. The Health and Performance Consultant will help retain existing business by delivering value through creative health promotion activities and supporting clients in developing best practice health and performance strategies.

Financial ServicesInsuranceInsurTechRisk Management

Responsibilities

Works as an integral member of the client service team by being a strategic subject matter expert in corporate wellbeing strategy, helping to both gain new clients, and retain current clients

Reports to and collaborates with the New England H&P Practice Leader to learn and execute on client deliverables across the region

Educates clients on proactive health promotion strategies and programs to improve workforce well-being and productivity

Works closely with wellness vendor partner(s), carriers and TPAs to implement wellness strategies that serve each client’s goals and help them to grow and develop their program over time

Fosters and maintains positive, effective, and long-term client relations

Gains a keen understanding of clients’ culture, organizational structure, geographic locations, industry nuances, employee communication strategies, education level, shifts, and schedules to help recommend appropriate programs and resources

Conducts client discovery and employee surveys to provide insight into employee/employer relationships, program interests, and recommended program design

Analyzes aggregate data such as employee surveys, health risk assessments, and health screenings to assess the needs of the population and develop multi-year strategy

Makes recommendations for overall wellness program incentive design to maximize enrollment, client engagement, and positively impact behavior

Sources written proposals from wellness vendors, organizes easy interpretation, and schedules presentations for clients to assess vendors

Provides clients with basic annual calendar of targeted focus areas and promotes utilization of the Choosewell Online portal for the client to access articles, newsletters, challenges, tips sheets and promotional materials, along with tools and resources from carriers and stand-alone wellness vendors, as necessary

Provides guidelines for the group to form an internal wellness team (champion committee), who along with leadership and/or carrier/wellness vendors, facilitates the execution of the client’s plan throughout the year

Provides strategic/operational guidance as needed throughout the year, staying in regular contact with the client, updating action-items, and ensuring the program deliverables are on task

Coordinates with core EB team to assist client with communications planning to support their wellness and benefits program offerings

Partners with internal and external stakeholders (human resources, marketing, operations, compliance, finance/accounting, producers, consultants, carriers, and other service providers) to coordinate and execute strategy for client

Helps client set appropriate benchmarks for measuring program outcomes (VOI). Coordinates with VP of Population Health & Wellbeing as well as underwriting to create return on investment (ROI) studies

Analyzes vendor reports and provides an overarching picture of program success or deficits. Uses data to improve HUB or partner services and programs offered to clients

Stays informed of trends, developments and legislation in the wellbeing and care management field to make recommended changes and help ensure compliance for clients’ programs

Documents best practices, client and member testimonials and case studies

Continually foster innovation, and gain industry insight through involvement in industry-related associations and organizations

Collaborates with Health & Performance team nationally to further the practice charter, develop shared content and drive practice innovation. Participates enthusiastically in team calls, projects, and meetings

Utilizes Monday.com database to track all client activity and provide monthly reporting to regional leadership

Performs other related duties as assigned by manager

Qualification

Wellness consulting experienceCorporate wellbeing conceptsHealth education knowledgeCertified Wellness ProfessionalAnalytical capabilitiesProject management skillsEmployee benefit knowledgeMS Office proficiencyCommunication skillsCreative problem-solvingGrowth mindset orientation

Required

Experience in business, health promotion, marketing, communications, or related business field required

5+ years wellness consulting experience in a business environment

Strong understanding of corporate wellbeing concepts, industry best practices, program compliance, and procedures

Excellent working knowledge of computers (MS Word, Internet, MS Outlook, MS Excel, Microsoft Teams, and other virtual meeting tools) required

Knowledge of employee benefit terminology, concepts, practices, and processes

Participates in continuous learning and training for the wellbeing industry and job requirements; is driven to find and coordinate learning opportunities for others, especially in areas that impact their health and wellbeing

In all things, seeks to behave in a personal, consistent, and reliable manner

Preferred

Candidates with insurance brokerage or carrier/TPA wellness consulting experience highly preferred

Health education knowledge and skills preferred

Certified Wellness Professional (CWP), Certified Health Education Specialist (CHES) or similar designation preferred

This position may involve light lifting and transporting boxes that may weigh up to 25 pounds each and be awkward to carry

Growth mindset orientation and creative problem-solving skills

Enthusiastic approach to life and wellbeing

Excellent communication skills (listens, speaks, and writes well)

Able to interact professionally with people of various responsibilities and authorities including C-Level decision makers

Strong project management skills with an aptitude for details and organization, ability to handle workflow and deadlines and manage multiple tasks simultaneously

Analytical capabilities with the ability to manage data and lists and basic import/export functionality