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Newrez LLC · 2 days ago

Legal Collections Specialist (On-Site)

Tempe, AZ

Full-time

Onsite

Entry Level

1+ years exp

Newrez LLC is committed to exceeding the expectations of residential mortgage borrowers and business partners through superior service. The Recovery Attorney Performance Specialist I is responsible for pursuing non-performing accounts in the legal collections inventory and ensuring the integrity of accounts referred for legal remedies.

FinanceFinancial Services

Responsibilities

Maximize collections in the Legal Inventory’s

Utilize negotiations to positively impact collections

Review, verify and validate accounts prior to being sent to our Attorney Network after all collection’s efforts have been exhausted and no current payments made

Work with the attorneys to negotiate voluntary repayment plans and/or for subsequent placement with attorney to pursue legal remedies to obtain judgement

Achieve various standards and goals for servicing accounts without sacrificing quality of service, maintain adherence to FDCPA guidelines, and consistently represent the company in a professional manner

Manage Inbound calls for accounts in the Legal Inventory Desks

Performs related duties as assigned by management

Qualification

Collection laws knowledgeCredit bureau reportingSkip tracing experienceNegotiation skillsProfessional communicationAttention to detailSolid work ethicPositive attitude

Required

High school diploma or equivalent, required

1-2 years of related experience

2+ years' experience in the mortgage, legal, and/or collection industries

Ability to achieve set goals, meets deadlines, and work in a fast-paced, stressful environment

Credit bureau reporting knowledge and skip tracing experience

Knowledge of collection laws and processes related to mortgages

Persuasive and professional communication skills

Solid work ethic, high integrity, positive attitude, and strong attention to detail

Position responsibilities are governed by Federal SAFE Act qualification standards and/or state licensing, registration, or exemption requirements

The applicant is required to demonstrate financial responsibility, character, and general fitness to perform in the role and is subject to additional criminal record restrictions

Employees in this position are subject to on-going credit and background reviews to ensure continued compliance with position responsibilities

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator

Benefits

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions