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Taft Stettinius & Hollister LLP · 2 weeks ago

IT Service Analyst Level II

Washington, DC

Full-time

Onsite

Mid, Senior Level

$70K/yr - $85K/yr

5+ years exp

Taft Stettinius & Hollister LLP is seeking an IT Service Analyst Level II to join their team in Washington, D.C. This role involves providing technical support to attorneys and staff, ensuring exceptional service under a 'Client First' philosophy.

Legal

H1B Sponsor Likely

Hiring Manager

Jennifer Pitts

Responsibilities

Assists all users of computer systems and software in their daily use of programs and equipment on an as-needed basis

Deploys an advanced knowledge of Microsoft Office 2016, Office 365, Windows 10, and network technology in assisting end users

Displays strong knowledge of other products, including Remote Access technologies (Terminal Services, VPN, wireless, etc.), and other legal-specific applications

Demonstrates Strong problem-solving and analytical skills; excellent initiative and assertiveness

Utilizes Outstanding written and verbal communication skills

Deploys Excellent customer service skills and ability to work effectively with all levels of personnel in a team environment

Has and deploys Strong organizational skills and the ability to work in a fast-paced environment

Provides IT support leadership for the local Service Analyst team

Qualification

Microsoft Office 2016Microsoft Office 365Windows 10Remote Access technologiesAnalytical skillsCustomer service skillsProblem-solving skillsWritten communicationVerbal communicationOrganizational skills

Required

5-10 years of IT-related experience

Associate's Degree

Proficient command of the English language and standard grammar rules

Expert-level working knowledge of Microsoft Office programs

Ability to move equipment weighing up to 25 pounds

Ability to position oneself to install equipment, including under desks

Preferred

A 4-year degree or equivalent

Benefits

Medical

Dental

Vision

Life

Long-term disability

Flexible spending

401K

Paid Time Off

Paid holidays

Bonus

And more

Company

Taft Stettinius & Hollister LLP

At Taft, we work as one team, driven and committed to helping you succeed.

Founded in 1885

Cincinnati, Ohio, USA

1001-5000 employees

http://www.taftlaw.com

H1B Sponsorship

Taft Stettinius & Hollister LLP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2021 (3)