Tokyo Gardens Company ยท 18 hours ago
Regional Supervisor - Dallas, TX Region
Dallas, TX
Full-time
Hybrid
Mid Level
3+ years expTokyo Gardens Company (TGC) is a Houston-based company providing full-service sushi and Asian food operations nationwide. The Regional Supervisor is responsible for overseeing daily operations, ensuring quality consistency, and providing coaching and training to store managers across multiple locations.
Food and BeverageFood ProcessingRetail
Responsibilities
Support regional leadership in managing day-to-day operations across assigned sushi bar locations to ensure consistent quality, service excellence, and brand integrity
Conduct scheduled and ad-hoc site visits to assess performance, cleanliness, and adherence to company standards, promptly addressing any areas of noncompliance
Assist in ensuring all locations comply with local and state regulations, food safety and sanitation requirements, and company operating procedures
Monitor standard operating procedures (SOPs) and provide feedback to identify inefficiencies or opportunities for process enhancement
Deliver hands-on training, coaching, and operational support to store managers and team members to reinforce company standards, customer service protocols, and compliance requirements
Partner with location managers to uphold company goals, monitor key performance indicators, and ensure consistent execution of operational objectives
Build and maintain productive relationships with store partners, clients, and internal stakeholders, ensuring clear communication and collaborative problem-solving
Compile and communicate performance updates, audit findings, and key metrics to the Regional Manager, escalating operational concerns as appropriate
Support the implementation of marketing initiatives, promotional programs, and new product introductions in collaboration with store management
Provide on-site assistance and training during new store openings (NSOs) to ensure successful launches and operational readiness
Maintain accountability for accurate expense reporting, compliance with company policies, and responsible use of company resources
Facilitate clear, timely, and professional communication between store teams and regional leadership to promote alignment and swift issue resolution
Qualification
Required
Bachelor's degree or equivalent work experience in related industry
3-5 years of experience in a regional supervisor, account management, sales, or related position required
Experience in client relations and customer service required
Ability to influence without authority
Excellent problem-solving skills
Excellent verbal and written communication skills in English
Data-driven analytical and problem-solving skills
Strong time management organizational skills
Valid driver's license and ability to travel daily to client sites or other locations using company vehicle
Proficiency in Microsoft Office, GSuite, Slack
Ability to travel
Preferred
Hospitality, retail, or restaurant management experience in a multi-location environment highly preferred
Benefits
Paid Time Off
Fully paid health benefits for employees (Medical, Dental, Vision, Life, Short Term Disability insurance)
401k plan with company match
Annual bonus incentive
Company
Tokyo Gardens Company
Tokyo Gardens Catering strives to make fresh and delicious Asian inspired food everyday while delivering unsurpassed customer service to our clients and customers.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase