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Genisys Credit Union · 1 month ago

Assistant Floating Branch Support Manager

Auburn Hills, MI

Full-time

Onsite

Mid, Senior Level

2+ years exp

Genisys Credit Union is a financial institution that values its employees and is seeking a Full Time Assistant Floating Support Manager to join their Branch Support Team. This role involves assisting with the direction and administration of Branch operations, ensuring compliance with policies, and supervising staff while providing quality service to members.

Finance

Responsibilities

Responsible for assisting with the direction and administration of Branch operations in the absence of the Branch/Department Manager or Assistant Manager

Ensures that established policies and procedures are followed

Oversees the provision of a full range of services to members and prospective members

Ensures that members are promptly and professionally served

Observes staff with members and offers on the spot coaching and/or positive reinforcement when covering for a branch manager

Trains, directs, and assists in supervising Branch staff including motivating and encouraging staff to meet and exceed goals through sales coaching, huddles, emails, etc. when covering for a branch manager for an extended period of time

Performs various Branch functions as required

Ensures that operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, and audit standards

Ensures Branch security, assists with opening and closing the building in accordance with set hours

Tests security equipment as assigned

Handles emergencies including but not limited to: robbery, medical, etc

Ensures that the Branch balances all transactions at the close of each day

Proofs Tellers, runs related reports, and balances the vault at the end of each day

Provides assistance to Tellers as needed

Assists with Member Service Representative functions

Performs duties related to all credit union products and services

Assists in opening new member accounts and with loan closings and disbursements

Assist with teller functions when necessary

Promotes Branch business development and seeks to broaden member base

Actively cross-sells Credit Union products and services

Acts as a Loan Officer, processing and approving member loans within established policies and limits

Completes required reports and records and ensures that Branch functions are properly documented

Assists Manager of Branch Operations with implementing changes to established policy and procedures within the Branch

Assists with the coaching of branch staff on sales leadership

Qualification

Operations ManagementSales ExperienceSupervisory ExperienceMarketing SkillsComputer ApplicationsInterpersonal SkillsCommunication SkillsOrganizational Skills