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GiveDirectly · 1 day ago

US Program Coordinator

Michigan, United States

Full-time

Onsite

Entry, Mid Level

$57K/yr - $57K/yr

2+ years exp

GiveDirectly aims to reshape international giving by providing cash grants directly to the world’s poorest. The US Program Coordinator will support the implementation of large-scale cash initiatives in the U.S., focusing on enhancing the recipient experience and managing community engagement.

CharityFinancial ServicesMobile PaymentsNon ProfitPaymentsService Industry

Comp. & Benefits

Responsibilities

Review and verify prenatal and postnatal applications, following guidance in program eligibility and verification protocols

Communicate with applicants to assist with application completion and troubleshooting issues

Meet periodically with recipients in person to support with payment delivery and story collection

Serve as a trusted resource for recipients, responding to their communications in a timely and professional manner

Respond to and resolve one-off recipient issues through communication, data entry, and/or escalation of more serious matters to the appropriate individuals

Support other field ops processes, including customer service and payments, and execution across various program stages

Cultivate and maintain relationships with implementing partners, key community members, and local service organizations

Build knowledge of the community we are working in, and support with identifying existing local resources or services relevant for recipients

Support the organizing and execution of community-based meetings and events as needed

Coordinating video taking, and editing of recipient stories (directly or via vendors/freelancers)

Collaborating with recipients to tell their own stories by connecting them to tech and training

Qualification

Community engagementCustomer serviceProject managementFluency in EnglishFluency in ArabicFluency in SpanishOrganizational skillsTime-management skillsEmotional intelligenceProblem solving

Required

Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity

Fluency in English is required

If applying for the Wayne County location, fluency in Arabic is also required

2+ years of work or volunteer experience in a role that required project management and people management/coordination

Exceptional communication, organizational, and time-management skills

Strong customer service instincts, including skilled problem solving, patience, and high emotional intelligence

Ability to quickly learn and become proficient in new technological platforms

Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks

Enthusiasm for fast-paced environments, which may lack a pre-defined playbook for success and involve significant 'learning by doing'

Preferred

Fluency in Spanish is a plus for all locations, though not required

We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve