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Accertify, Inc. · 1 day ago

Enterprise Account Manager

Itasca, IL

Full-time

Hybrid

Senior Level

$130K/yr - $145K/yr

5+ years exp

Accertify, Inc. is a leading digital platform assessing risk across the customer journey. The Enterprise Account Manager will cultivate relationships with strategic clients, drive retention, and expand accounts while ensuring measurable success with the platform.

Credit CardsE-CommerceFraud DetectionInternetPaymentsSecurity

No H1B

Responsibilities

Own and manage a portfolio of enterprise clients, ensuring high retention and revenue growth

Lead contract renewal negotiations, navigating legal, pricing, and stakeholder alignment with ease

Proactively identify and execute cross-sell and upsell opportunities that align with client goals

Build strong, consultative relationships at the VP and C-suite level, becoming a trusted strategic partner

Partner with our Engagement Management Team to deliver business reviews demonstrating ROI & value

Understand and document each client’s goals and the progress being made towards achieving them

Champion a client-first mindset by building strong relationships across our organization, focused on solving business challenges, driving value with our platform, and identifying internal process improvements

Monitor account health to anticipate risks and mitigate churn proactively

Represent the voice of the customer internally, advocating for innovations that deliver client value

Contribute to continuous improvement initiatives to reduce churn, enhance ARR, and enable client success

Drive client references and case studies

95%+ gross revenue retention and 105–110% net revenue retention

Consistent delivery of high-impact executive engagements

Expansion of client relationships through value-driven growth initiatives

High NPS scores and strong cross-functional collaboration

Qualification

Client Success ManagementAccount ManagementRevenue ExpansionSalesforceGainsightTotangoCuriosityInterpersonal SkillsCommunication SkillsOrganizational SkillsSelf-starter Mentality

Required

5+ years of experience in Client Success or Account Management managing enterprise-level clients

Track record of driving revenue expansion through upsell/cross-sell and successful contract renewals

Strong interpersonal and communication skills, with proven success influencing executive stakeholders

Deep curiosity and the ability to quickly understand complex client environments

Self-starter mentality with a passion for delivering value and growing relationships

Exceptionally organized with the ability to manage multiple complex projects at once

Ability to quickly build rapport and credibility with clients at all levels of their organization

Passionate about making our clients successful

Experience using tools like Salesforce, Gainsight, or Totango to manage client portfolios

Ability to Travel Up to 30%

Benefits

Health & Wellness: Medical, dental, and vision coverage for you and your family.

Time Off: Paid time off, holidays, and personal days to maintain work-life balance.

Financial Growth: We offer competitive compensation, performance-based rewards, and local retirement or savings plans where applicable, along with financial education resources.

Career Development: Training programs, mentorship opportunities, and growth potential within the company.

Wellness Support: Mental health resources, fitness perks, and wellness programs.

Extras & Perks: Commuter benefits, employee discounts, and company-sponsored events.