365 Retail Markets · 1 day ago
Technical Project Manager
Troy, MI
Full-time
Hybrid
Mid Level
3+ years exp365 Retail Markets is a global provider of unattended retail technology, known for delivering smart self-service solutions. The IT Project Manager will plan, execute, and deliver projects aligned with business objectives, requiring strong project management and IT skills to manage hardware and software deployments effectively.
Information TechnologyPoint of SaleSoftware
Responsibilities
Define project scope, goals, and deliverables in alignment with stakeholder requirements
Develop timelines, schedules, and task assignments
Monitor progress to ensure timely delivery within budget and scope
Apply lean principles and PM methodologies for efficient execution
Coordinate tasks across engineering, hardware, and software teams
Support hardware configuration, testing, and deployment activities
Validate readiness of network, cabling, and supporting infrastructure
Assist with vendor management to ensure quality and timelines
Work closely with Product managers, Development & Quality engineers, Sales, and Operations teams
Collaborate with compliance teams to ensure requirements like PCI, SOC2, GDPR, and CCPA/CPRA are met
Facilitate communication across all stakeholders and maintain alignment on priorities
Track milestones, deliverables, and KPIs
Provide updates to internal and external stakeholders
Identify risks and proactively recommend mitigation strategies
Recommend ways to streamline workflows
Capture lessons learned and contribute to team knowledge sharing
Coordinate software releases with engineering and DevOps
Write or update user guides related to new hardware or features
Support pilot deployments and track issues through resolution
Qualification
Required
3–4 years of project management experience in technology or product development
Proficiency with Jira, Confluence, SharePoint, and Microsoft 365
Experience with Jira Dashboards and Jira Plans
Communication, collaboration, organization, problem-solving, and adaptability
Initiative, customer focus, resilience, growth mindset
Foundational understanding of networking, cabling, routers, and device connectivity
Strong organizational and communication skills
Ability to manage multiple priorities in a fast-paced environment
Ability to work hybrid schedule - 3 days in office
Familiarity with POS terminals, kiosks, vending controllers, smart coolers, and peripheral devices (scanners, payment readers, sensors)
Ability to read and understand basic wiring/cabling diagrams, device layouts, and power requirements
Understanding of how hardware components integrate with software and cloud-based services
Working knowledge of LAN/WAN basics, including IP addressing, DHCP, static IP configuration, and device connectivity
Understanding Wi-Fi setup, router configuration, access points, and firewalls at a foundational level
Ability to support teams during troubleshooting of device connectivity (e.g., kiosk offline, cooler not reporting, POS network drop)
Awareness of on-site installation workflows, including mounting hardware, connecting cables, verifying network stability, and coordinating installers or vendors
Ability to translate technical networking/hardware requirements into clear instructions for customers, operations teams, and installers
Comfortable engaging with hardware engineering teams and asking clarifying technical questions
Ability to identify hardware-related risks early (e.g., power constraints, networking environment mismatches)
Strong troubleshooting mindset and willingness to dive into first-level diagnostics before escalating
Preferred
Experience coordinating hardware or mixed hardware/software deployments is strongly preferred
Experience with POS systems, payment devices, or PCI-related environments is highly desirable
PMP, PMI-ACP, CSM, CSP, PSM, ITIL, or related certifications are strongly preferred
Company
365 Retail Markets
365 Retail Markets specializes in unattended retail technologies offering personalized partnerships to foodservice operators.
501-1000 employees
H1B Sponsorship
365 Retail Markets has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (1)
2022 (15)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
McCarthy CapitalPlymouth Growth
2021-04-14Private Equity
2016-08-17Private Equity
2015-05-29Debt Financing
Leadership Team
Joseph Hessling
CEO
Recent News
2025-09-19
Company data provided by crunchbase