NiCE · 1 day ago
Senior Technical Program Manager
Sandy, UT
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expNiCE is a leading software provider known for delivering extraordinary customer experiences and innovative solutions. The Senior Technical Program Manager will play a crucial role in overseeing software development activities, collaborating with various teams to ensure project goals are met and driving efficiency in planning and execution.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
The Program Manager collaborates with Product Management to disseminate market requirements and concepts into actionable work items for Architects, Software Engineers, and Quality Assurance Engineers
Execute the product vision through the software development lifecycle to ensure program goals are met
Interface with teams throughout company to drive, plan, and implement software objectives
Work closely with Product Management to break down product backlog items and disseminate them into technical requirements
Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget
Perform the scrum master role for multiple teams
Identify resource conflicts, influence and facilitate course corrections to fulfill key project milestones
Provide timely project status updates, risks and issues to all stakeholders
Coordinate Release Management to schedule, communicate and drive releases onto each environment
Give clear and timely direction for product and project questions
Coordinate with Product Management for product launches and technical documentation
Be an expert with respect to the product line and usability
Create and communicate visual layouts and proof-of-concepts
Good understanding of competitive landscape
Maintain and share deep understanding of the product from the end-user perspective
Research available technologies and capabilities in order to drive the most effective product solutions
Participate in continuous process and program improvement that lead to reduced costs, time-to-market and increased predictability
Occasional travel for client-site visits or industry tradeshows
May also manage other program or project managers
Occasional staff selection, coaching, goals, performance, and evaluations
Share job knowledge, skills and ideas with other employees
Follow the company Code of Ethics and inContact policies and procedures at all times
Communicate in an effective and professional way with customers in and outside of inContact
Qualification
Required
Bachelors or Masters Degree in Computer Science, Information Technology or related field or equivalent work experience required
8+ years of project leadership in a cross-functional environment
8+ years hands-on experience working in a key software development lifecycle role
8+ year of demonstrated success defining and launching products
8+ years of demonstrated experience writing software specifications
Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master
Demonstrated progressive work experience in a lead role
Proactive, responsive and committed to removing roadblocks to fulfill timelines
Strategic thinker, consensus builder
Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts
Experience working with and influencing cross-functional teams without formal authority
Strong technical background with experience in communications, telephony, hosted-solutions, or contact center related fields
Strong organizational skills and ability to manage multiple simultaneous projects in a changing and fast paced environment
Excellent facilitation, interviewing, and presentation skills
Excellent written and verbal communications skills
Preferred
Product Management experience using formal techniques and principles
Experience working with graphical user experience and user interface design
Experience working with object-oriented software development, web services, web development or other similar technical products
Understanding of standard engineering processes and software development methodologies
Experience with user acceptance testing, regression testing, integration testing
PMI, PMP, Certified Scrum Practitioner, Certified Scrum Master certifications
Company
NiCE
NiCE is transforming the world with AI that puts people first.
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
Crunchbase News
2025-10-08
2025-09-16
2025-09-12
Company data provided by crunchbase