Digital Success Manager jobs in United States
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CodeRabbit · 2 months ago

Digital Success Manager

positionBay Area, CA
timeFull-time
remoteHybrid
senioritySenior Level
money$125K/yr - $250K/yr
date5+ years exp

CodeRabbit is an innovative research and development company focused on building human-machine collaboration systems. As a Digital Success Manager, you will partner with engineering leaders to enhance the adoption of AI-assisted code review and developer productivity tools, ensuring customers achieve measurable improvements in velocity and quality.

Artificial Intelligence (AI)Developer ToolsSoftware
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H1B Sponsor Likelynote

Responsibilities

Serve as the primary success partner for CodeRabbit customers, guiding them from onboarding through adoption and renewal
Understand each customer’s engineering goals, processes, and KPIs — from code review efficiency to pull-request throughput and quality metrics
Develop tailored success plans that align CodeRabbit’s capabilities with customer outcomes
Deliver engaging enablement sessions, workshops, and digital success programs to ensure ongoing value realization
Drive sustained platform adoption through proactive engagement, digital campaigns, and strategic check-ins
Identify opportunities for feature expansion, advanced AI integrations, and deeper usage across teams
Collaborate with Sales and Product to drive renewals and account expansion through clear success narratives and data-backed outcomes
Act as the voice of the customer across Product, Engineering, and Support teams to ensure user needs inform roadmap priorities
Provide structured feedback to improve user experience, documentation, and onboarding workflows
Partner with Marketing to contribute customer stories, success metrics, and thought leadership around developer productivity

Qualification

Customer SuccessTechnical Account ManagementCI/CD pipelinesVersion controlAI tools familiarityData-driven mindsetCommunication skillsRelationship-building

Required

5+ years in Customer Success, Developer Relations, or Technical Account Management within a SaaS or developer tools company
Strong technical foundation — comfortable discussing CI/CD pipelines, version control (GitHub, GitLab), and development metrics
Familiarity with AI tools and their application in modern software engineering workflows
Excellent communication and relationship-building skills; able to speak fluently to both engineers and executives
Data-driven mindset — capable of turning platform analytics into strategic recommendations

Benefits

Competitive salary, equity, and benefits
Professional development opportunities

Company

CodeRabbit

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CodeRabbit offers software tools that perform automated code reviews using artificial intelligence.
dateFounded in 2023
location
Walnut Creek, California, USA
people-size51-200 employees
web-link
https://coderabbit.ai

H1B Sponsorship

CodeRabbit has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)

Funding

Current Stage
Growth Stage
Total Funding
$87.61M
Key Investors
Scale Venture PartnersHarmony PartnersCRV
2025-09-16Series B· $60M
2025-06-16Undisclosed
2025-01-22Convertible Note· $8M

Leadership Team

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Guritfaq Singh
Co-Founder
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Recent News

Crunchbase News
Cursor’s $2.3B Financing Reminds Us: Coding Automation Is Still Ultra-Hot
2025-11-13
Pulse 2.0
CodeRabbit: $60 Million Series B Raised For AI Code Review Platform
2025-09-23
alleywatch.com
The Weekly Notable Startup Funding Report: 9/22/25
2025-09-22
Company data provided by crunchbase