Los Angeles LGBT Center · 1 month ago
HIS Helpdesk Support Specialist
Los Angeles, CA, US
Full-time
Onsite
Entry Level
1+ years expLos Angeles LGBT Center is a leading organization advocating for the rights and health of the LGBT community. They are seeking an HIS Helpdesk Support Specialist to provide technical support to Health Services end-users, ensuring efficient operation of clinical applications and hardware.
Responsibilities
Serve as the primary point of contact for Health Information Systems (HIS) technical support, triaging, prioritizing, and resolving user issues via phone, email, and helpdesk systems to minimize disruption to clinical operations
Independently analyze and resolve complex helpdesk issues using advanced troubleshooting and institutional knowledge
Use remote access tools to diagnose and resolve workstation-level issues, maintaining discretion when accessing sensitive systems and data
Monitor and escalate systemic issues impacting multiple users or departments, conduct root cause analysis, and present findings to HIS and ITS leadership
Support administration and optimization of HIS platforms including Veradigm EHR, Veradigm Practice Management, and PioneerRx by identifying inefficiencies, recommending improvements, and implementing configuration changes under supervision
Collaborate with Center-IT teams to resolve hardware and software issues in accordance with IT standards and security protocols
Liaise with external vendors to coordinate technical support, escalate unresolved issues, and evaluate vendor performance against service expectations
Manage assigned tasks, programs, and projects independently, providing progress updates, identifying risks, and recommending solutions
Contribute to HIS project planning and execution by supporting timelines, resource coordination, and stakeholder communication
Participate in strategic meetings, offering input that supports departmental goals and technology strategies
Engage in ongoing learning and development, completing required training and seeking opportunities to enhance technical and analytical skills
Perform additional duties as assigned, demonstrating flexibility, initiative, and a commitment to organizational excellence
Qualification
Required
High school diploma or general education degree (GED) required
Strong analytical, communication, organizational, and interpersonal skills with a high level of attention to detail
Demonstrated ability to work effectively with people of diverse races, ethnicities, ages, and sexual orientations, and gender identities in a multicultural environment
Understanding of healthcare environments as well as medical and pharmacy management workflows and terminology
Strong computer and office systems troubleshooting skills, with the ability to teach and train
Ability to work independently with sound and informed judgment while being task-oriented and adaptable
Preferred
Bachelor's degree or equivalent experience preferred
Minimum 1 year of previous IT/IS helpdesk operations preferred
Working knowledge of HIV/AIDS care, FQHCs, PCMH, 340(b), and Pharmacy operations preferred
Experience managing Veradigm PM, EHR, and Population Health Management systems (Veradigm preferred)
Experience with pharmacy management systems (PioneerRx preferred)
Company
Los Angeles LGBT Center
Los Angeles LGBT Center is a Volunteer youth professional mentorship.
501-1000 employees
H1B Sponsorship
Los Angeles LGBT Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.65MKey Investors
California Regional Initiative for Social EnterpriseCiti FoundationECMC Foundation
2024-12-20Grant· $0.15M
2024-09-24Grant· $0.5M
2024-07-25Grant
Leadership Team
Amanda Gould
Senior Program Manager of the National LGBTQ Intimate Partner Violence Institute
Carlo Giovanni
Chief People Officer
Recent News
2025-04-06
Company data provided by crunchbase