Genesys · 2 weeks ago
Product Program Manager, One Genesys Framework
North Carolina, United States
Full-time
Hybrid
Mid Level
$83K/yr - $154K/yr
3+ years expGenesys is a company that empowers organizations to improve customer experiences through its AI-powered platform. The Product Program Manager will drive the execution of strategic initiatives, managing global programs and collaborating across various teams to enhance operational effectiveness.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
No H1B
Responsibilities
Manage complex global initiatives from inception through launch, including business case development, solution design, company wide readiness, and performance tracking
Monitor initiative milestones, dependencies, and risks, and use insights to support prioritization, performance measurement, and executive decision making
Communicate progress and key actions to cross functional partners and leaders in a clear and structured manner that drives alignment and accountability
Enable teams to understand and apply Genesys operational frameworks, tools, and processes to improve consistency and execution quality
Contribute to continuous improvement of the One Genesys Framework by incorporating insights, feedback, and best practices from company wide initiatives
Partner with cross functional teams to drive clarity on scope, timing, and resource needs for high impact programs
Identify opportunities to streamline workflows or improve collaboration, including the use of AI tools and automation where appropriate
Qualification
Required
Bachelor's degree or equivalent practical experience in business, operations, program management, or a related field
Applicants must be legally authorized to work in the United States for Genesys now and in the future without requiring visa sponsorship
Three to four years of experience leading cross functional programs in a global technology, SaaS, or enterprise environment
Ability to translate strategy into structured execution plans with clear dependencies and accountability
Experience influencing teams without direct authority and facilitating decision making with senior stakeholders
Strong communication and presentation skills, including the ability to synthesize complex information for executive consumption
Proficiency with common program management tools such as Smartsheet, Asana, or Jira
Preferred
Experience with operational governance or lifecycle management frameworks such as launch readiness or stage gate
Familiarity with SaaS business models and commercial readiness processes including pricing, packaging, SKU management, and quote to cash
Background in operational excellence, change management, or process improvement
Experience working in dynamic, matrixed environments across Product, Sales, Marketing, Finance, and Customer Success
Exposure to AI or automation technologies that support program management and operational efficiency
PMP, PgMP, or equivalent practical expertise
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase