Checkr, Inc. · 1 day ago
Senior Manager, Operations Knowledge Systems & Process Design
Nashville, TN
Full-time
Hybrid
Senior Level
$126K/yr - $157K/yr
7+ years expCheckr, Inc. is building a data platform to power safe and fair decisions, helping customers assess risk and ensure compliance. The Senior Manager, Operations Knowledge Systems & Process Design will architect knowledge flows and processes, design infrastructure for operational excellence, and lead a high-performing team focused on continuous improvement.
Artificial Intelligence (AI)Developer APIsHuman ResourcesLegal TechMachine Learning
Responsibilities
Design and evolve the knowledge infrastructure that powers compliance operations, customer support, and external help center content
Write and oversee the creation of content that works—clear, actionable knowledge that scales across channels and use cases
Develop and maintain structured taxonomies and leverage AI-powered approaches for organizing and surfacing unstructured content
Create systems that enable both human agents and AI systems to leverage knowledge effectively
Establish frameworks for knowledge quality, governance, and lifecycle management that scale with business growth
Map, document, and optimize cross-functional processes across compliance, support, and supply chain operations
Design processes that balance efficiency, quality, and customer experience outcomes
Build process frameworks that support continuous improvement and rapid iteration
Partner with Tools & Systems, WFM, and Analytics teams to ensure processes are supported by appropriate technology and capacity
Harness conversation analytics and AI to surface patterns, gaps, and opportunities in knowledge and process performance
Use operational data and performance metrics to identify knowledge and process gaps and translate insights into action
Design measurement frameworks to assess knowledge effectiveness and process performance
Conduct root cause analysis to understand where knowledge or process breakdowns impact outcomes
Build feedback loops that enable continuous learning and iteration
Define the long-term vision for knowledge systems and process design that enables operational scale
Support the design and rollout of AI agents and automation by ensuring they have access to high-quality, structured knowledge
Leverage AI tools to create operational leverage—accelerating content creation, process documentation, and knowledge scaling during periods of change
Partner with cross-functional teams on initiatives that require process redesign or knowledge transformation
Translate business requirements into knowledge and process solutions that scale across multiple operational functions
Build and manage a high-performing team focused on knowledge systems and business process design
Develop team capabilities in process mapping, knowledge engineering, and data analysis
Foster a culture of experimentation, measurement, and continuous improvement
Partner effectively with stakeholders across operations, product, and technology
Qualification
Required
7+ years of experience in operations, process improvement, knowledge management, or related fields
3+ years leading teams or complex cross-functional initiatives
Demonstrated expertise in business process design, mapping, and optimization (Lean, Six Sigma, or similar methodologies)
Strong systems thinking—ability to see how knowledge, process, technology, and people interconnect
Proven ability to write clear, effective operational content that scales across audiences and channels
Data fluency: comfortable using metrics and analytics to drive decisions and measure impact
Experience building scalable solutions that work across multiple teams or functions
Excellent stakeholder management skills with ability to influence without authority
Clear, compelling communication—can translate complex systems into understandable frameworks
Preferred
Experience designing knowledge systems for customer support, compliance, or complex operational environments
Familiarity with knowledge management platforms, content management systems, or help center tools
Background working with AI/automation implementations and understanding how to structure knowledge for machine consumption
Experience using AI tools to accelerate content creation and knowledge work
Experience with AI-powered taxonomy and content organization approaches for unstructured data
Experience with conversation analytics tools and turning conversational data into actionable insights
Expertise in taxonomy design and information architecture for both structured and unstructured content
Experience with tools like Salesforce, Zendesk, or similar operational platforms
Track record of measuring and improving knowledge effectiveness or process performance
Benefits
Learning and development allowance
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend
Company
Checkr, Inc.
Checkr is the data platform that powers safe and fair decisions.
501-1000 employees
H1B Sponsorship
Checkr, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (17)
2023 (19)
2022 (24)
2021 (14)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$740.1MKey Investors
Durable Capital PartnersT. Rowe PriceY Combinator
2025-05-16Undisclosed· $61.1M
2022-04-14Series E· $120M
2022-01-18Secondary Market
Leadership Team
Daniel Yanisse
Co-founder & CEO
Jonathan Perichon
Co-founder
Recent News
2025-11-27
HousingWire.com
2025-10-25
Orange County Business Journal
2025-10-25
Company data provided by crunchbase