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Limber Health · 1 month ago

Senior Director of Customer Success – Remote

United States

Full-time

Remote

Director/Executive

$130K/yr - $165K/yr

7+ years exp

Limber Health is a digital health solutions company focused on enhancing musculoskeletal care through a hybrid model of in-person and digital support. The Senior Director of Customer Success will be responsible for driving client satisfaction and success, managing a portfolio of clients, and leading a team to foster long-lasting relationships and optimize client experiences.

FitnessHealth CareWellness

No H1B

Responsibilities

Develop strategies for growing existing accounts and upselling new products

Set and achieve target benchmarks, establishing quotas and metrics for client success

Drive provider adoption and facilitate change-management to drive growth and volume

Oversee a large portfolio of clients, including many of the leading physical therapy and orthopedic practices in the United States

As a key leader at a growing startup, you will both lead client success team members as well as directly lead and manage the company’s largest accounts

Serve as the face of Limber for all client-related needs throughout the client lifecycle, from implementation to launch, growth, product training, renewals, upsells, and account management

Build trust with clients, fostering long-lasting and trusting relationships

Identify client challenges and risk areas, developing proactive solutions to avoid any risk of churn

Gather feedback from clients and collaborate with the product and technology teams to communicate feedback and optimize the product/client experience

Drive client success across key performance indicators (KPIs) such as improved health outcomes, revenue, patient engagement, and client satisfaction

Apply sales and commercial strategies to drive revenue growth and achieve upselling targets

Collaborate closely with the sales team to identify and capitalize on growth opportunities

Manage a team of 2-4 individuals, providing leadership, guidance, and support

Opportunity to lead the expansion of the Client Success team as the business continues to scale

Foster a collaborative and high-performance culture within the client success team

Qualification

Client success managementHealthcare reimbursementDigital health experienceSales strategiesTeam managementAnalytical skillsEntrepreneurial spiritCommunicationRelationship buildingProblem-solving

Required

7+ years of experience and a proven track record in client success functions, including at least 3 years leading a customer success, operations, or a strategy team

Proven track record scaling clients from $50K ARR to $250K + ARR

Background in digital health, preferably integrating new care models and provider-facing technology directly into practices; understanding clinical workflows, EMR integrations and billing/reimbursement systems strongly preferred

Comfortable managing executive-level commercial relationships

Excellent communication, interpersonal, and presentation skills, with the ability to collect and present meaningful data

Strong relationship-building and listening skills, with a genuine passion for the customer and their experience

Demonstrated customer focus and a strong analytical and problem-solving ability

Entrepreneurial spirit, hands-on approach, and the ability to thrive in a startup environment

Experience in early-stage companies, with a focus on driving growth and client success

Periodic travel (~20%) required (client meetings, trade shows, etc.)

Benefits

Medical, dental, and vision insurance

Prescription coverage

Disability and life insurance

FSA & HSA accounts

Employee Assistance Program

401(k) plan with company matching

Parental leave

Unlimited PTO

10 company holidays

Company

Limber Health

Hybrid Care Technology for Modern Rehab Therapy Limber Health is a hybrid care platform built for physical and occupational therapy organizations looking to extend care beyond the clinic, without adding burden to providers or disrupting workflows.

Founded in 2019

Bethesda, Maryland, USA

51-200 employees