Sonesta International Hotels · 1 month ago
Spa/Salon Reception Agent
Hilton Head Island, SC
Full-time
Onsite
Entry Level
1+ years expSonesta International Hotels is seeking a Spa/Salon Reception Agent to execute daily spa operations and provide exceptional customer service to guests at Arum Spa. The role involves managing day-to-day operations, assisting guests, and performing various administrative duties to ensure a memorable experience.
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Responsibilities
Manage day-to-day spa operations
Communicate and enforce policies and procedures
Provide excellent customer service and organizational skills
Answer the phone in a professional and knowledgeable manner, obtain appropriate information and address the guest’s needs
Recommends and schedules service appointments and service packages
Assists with group booking and coordination
Maximizes business levels
Schedule new appointments and answer all calls that come into the spa
Cross-sell and upsell services
Works closely with the Spa Director and/or Supervisor to educate, promote and sell merchandise on an on-going basis
Basic record keeping practices and procedures
Daily maintenance of the spa's lobby/reception area
Promote teamwork and quality service by daily communication and coordination with Spa Director and Spa Supervisor
Ensure that guests are greeted with enthusiasm and professionalism while always providing the highest level of exceptional customer service and are invited back at departure
Provides tours to potential client’s on site-visits
Acts as an ambassador for Sonesta while at work and away
Perform other duties as assigned
Qualification
Required
Must have a minimum one-year experience in spa and retail environment
Must maintain excellent customer service skills in a fast-paced environment
Must have a high school diploma
Speak fluent English
Be proficient in Microsoft Word
Multi-line phone system knowledge
The ability to operate basic office equipment, such as a calculator, dictation equipment
Knowledge of computers and software programs, such as; scheduling, e-mail and word processing
Carrying or lifting up to 25 pounds
Flexible availability
Continuous standing up
Communication skills
Reading comprehension
Basic math skills
Will be required to work nights, weekends, and/or holidays
Benefits
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Company
Sonesta International Hotels
Sonesta facilitates a number of hotels and resorts that provide professionals, couples, and families with accommodations.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jordan Langlois
Senior Vice President, Franchise Operations at Sonesta Hotels / RLH Corporation
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