Blue Acorn iCi · 1 month ago
Senior AJO Technical Consultant
United States
Full-time
Remote
Senior LevelBlue Acorn iCi is a digital experience partner helping global brands design, build, and optimize customer engagement. The Senior AJO Technical Consultant will be responsible for designing and implementing orchestrated customer journeys using Adobe Journey Optimizer, ensuring scalability and alignment with business outcomes.
Information Technology & Services
Responsibilities
Build and configure cross-channel journeys, including triggers, events, decision nodes, rules, conditions, and throttling logic
Implement real-time, event-triggered workflows tied to identity and profile attributes
Configure message templates, content fragments, offers, and personalization elements
Validate journey paths, decisioning accuracy, and end-to-end orchestration performance
Ensure AJO journey logic aligns with RTCDP segments, AEP datasets, and event schemas
Validate AEP event datasets (timestamp, identity, eventType, schema mapping) used as AJO triggers
Connect consent logic, suppression rules, and business constraints to journey decisioning
Utilize AEP Query Service to test journeys, preview events, and validate audience eligibility
Configure email, push, SMS, in-app, and custom-channel actions
Maintain content-to-data alignment via metadata from AEM Assets where applicable
Manage channel-level constraints (frequency caps, quiet hours, channel eligibility)
Translate journey strategy and business requirements into technical designs
Build operational workflows connecting: Events → Profiles → Segments → Journeys → Messaging → Reporting
Ensure journey activation supports downstream analytics in CJA
Conduct QA on journeys: event triggers, identity matches, profile states, eligibility, fallback logic, and message rendering
Validate consent and governance rules inside journey logic
Identify risks tied to latency, event volume, identity stitching, or profile completeness
Document configuration, runbooks, and deployment guides
Partner with: Enterprise Architects (design + data governance), RTCDP Consultants (segments + identities), AEP Consultants (schemas + datasets), CJA Consultants (measurement + validation), Client marketing/CRM teams
Provide hands-on support during sprints and UAT cycles
Qualification
Required
AJO (core)
AEP/RTCDP integration
CJA for journey measurement
AEM Assets (content metadata dependencies)
Event-based triggers
Decisioning rules & orchestration logic
Identity mappings (ECIDs, CRM IDs, cross-device identifiers)
Consent & governance models
End-to-end experience with journey orchestration, including: Building triggers, Configuring actions, Setting up rules & constraints, Validation & QA
Exposure to AEP Query Service for event verification and audience testing
Preferred
Multi-channel messaging systems
MarTech platforms (Marketo, Salesforce, Braze, SFMC)
JSON, APIs, Webhooks
Experience with real-time data activation at enterprise scale
Benefits
Medical, dental and vision insurance
Life insurance
Disability
Paid time off
401(k)
And more!
Company
Blue Acorn iCi
Blue Acorn iCi, an Infosys Company, is the leading digital customer experience company pioneering what’s possible through the convergence of analytics, digital commerce, customer experience, and experience-driven commerce offerings.
Founded in 2008
201-500 employees
H1B Sponsorship
Blue Acorn iCi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (7)
2023 (4)
2022 (5)
Funding
Current Stage
Growth StageLeadership Team
Chris G.
Chief Executive Officer
Judy Geaslen
Chief Financial Officer
Company data provided by crunchbase