First Citizens Bank · 2 weeks ago
Business System Analyst (Salesforce)
United States
Full-time
Remote
Entry, Mid Level
2+ years expFirst Citizens Bank is seeking a Business System Analyst to provide advanced technical and operational business system support. The role involves performing needs assessments, collaborating with stakeholders, and ensuring that developed solutions align with Bank objectives through reporting and analysis activities.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Perform business system analysis associated with change requests, projects, assessments, and production issues
Collaborate with business stakeholders to elicit, document, and prioritize requirements for system functionalities, ensuring alignment with business objectives
Map, analyze and optimize business processes to improve efficiency and align with organizational goals
Translate business requirements into detailed technical specifications, including user stories, use cases and process flows
Act as a liaison between business units and IT teams to ensure clear communication and alignment on project objectives
Source, compile and analyze data to understand detailed data flows, identify business needs and support decision-making
Support the design, configuration and deployment of IT systems to meet business requirements
Create and maintain documentation, such as functional specifications, user guides, and process diagrams
Identify, troubleshoot and resolve system related issues, working with IT teams, business partners and vendors as needed
Perform Impact Analysis for Systems Integrations/Interfaces across the enterprise
Qualification
Required
Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support
Preferred
4 years of professional experience working as a business systems analyst
Experience in Banking or Equipment Finance business is preferred
Working experience with Salesforce is required
Proficiency is eliciting, documenting, and analyzing business requirements using techniques like interviews, workshops and surveys
Experience with tools like BPMN, Visio, or Lucidchart to map and optimize business processes
Knowledge of SQL, data modeling, and data visualization tools (e.g., Tableau, PowerBI) to analyze and interpret data for decision making
Familiar with methodologies like Agile, Scrum, or Waterfall for project management and system implementation
Experience with user acceptance testing, test case development, and ensuring system functionality meets requirements
Hands-on experience with JIRA and Azure DevOps (ADO) for agile project execution
Strong verbal and written communication skills
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
2026-01-06
2025-12-22
Company data provided by crunchbase