Ntiva, Inc. ยท 1 month ago
Security Analyst II
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $74K/yr
2+ years expNtiva, Inc. is a Managed Services Provider dedicated to helping clients thrive through innovation and teamwork. The Security Analyst II will play a critical role in defending against cyber threats by monitoring security alerts, conducting incident investigations, and collaborating with the security team to ensure effective responses to security incidents.
Information ServicesInformation Technology
No H1B
Responsibilities
Monitor & Investigate: Actively monitor security dashboards, queues, and alerts from various sources (automated tools, escalated tickets) to detect potential threats
Incident Response: Conduct investigations into security incidents, perform rapid response actions like securing user accounts, and collect necessary log data for analysis
Escalate Effectively: Analyze findings to determine the scope and severity of incidents, resolving straightforward incidents and escalating complex cases that require coordination with outside parties to Level 3 Analysts with clear, concise information
Collaborate with Security Team: Work closely with fellow analysts and security engineers, sharing information, participating in team discussions, and contributing to a collaborative security environment
Working Escalated Tickets: Work tickets that have been escalated to you and potentially coach Security Analyst 1 on next steps
Engage with Users/Clients: Communicate professionally and clearly with end-users or clients to gather details about potential security issues, explain security procedures, or provide guidance during incident resolution
Liaise Across Departments: Interact effectively with other teams (e.g., Reactive Support, Client Strategy, NOC) to coordinate security responses and share necessary information
Document Actions: Maintain accurate and detailed records of investigations, actions taken, communications, and resolutions within ConnectWise
Provide Support: Offer timely and helpful support related to security inquiries, upholding a professional and customer-service-oriented approach in all interactions
Qualification
Required
2-3 years of experience in the field of Information Technology
1-2 years of experience in the field of Information Security
Solid understanding of networking concepts and how to apply them to troubleshooting
Experience with advanced troubleshooting of Windows/Mac/Linux systems
Understand basic and advanced security concepts as well as have the ability to explain these concepts to non-technical individuals
Ability to analyze alerts, identify patterns, and logically troubleshoot potential issues
Ability to effectively manage security incidents, including communication with all involved stakeholders, locking down involved accounts and endpoints, writing a report of findings and actions taken, and recommending improvements to their security posture
Strong written and verbal communication skills for documenting findings, escalating issues clearly, and interacting professionally with users, clients, and other teams
Strong attention to detail
Ability to work effectively within the security team and liaise with other departments
Ability to prioritize tasks and manage workload effectively in a fast-paced environment
Ability to adhere to established processes and protocols for incident handling and tool changes
Passion for delivering outstanding customer service, with a track record of exceeding client expectations
Strong enthusiasm for learning new things and ability to adapt to evolving technology trends and industry advancements
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Preferred
Bachelor's degree in Networking, Security or related field
Industry certification such as Security+, CCNA Security, CEH, or other security focused certification
Experience with incident response
Benefits
Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent
Company
Ntiva, Inc.
At Ntiva, growing people (our employees, partners, and clients) is our mission.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-27Acquired
2016-10-01Private Equity
Leadership Team
Steven Freidkin
CEO
Tom Tighe
Chief Revenue Officer
Recent News
Company data provided by crunchbase