4Rivers Equipment · 1 month ago
Customer Support Representative (CSR) / Parts & Service
Frederick, CO, US
Full-time
Onsite
New Grad, Entry Level
$65K/yr - $80K/yr4Rivers Equipment is an award-winning team that values customer satisfaction and teamwork. The Customer Support Representative will ensure customer satisfaction in both parts and service departments by managing customer inquiries, developing estimates, and promoting loyalty through effective communication and service.
AgricultureManufacturing
Responsibilities
Develop parts and service estimates and quotes as required
Prospect for new customers
Coordinate with Parts Manager regarding customers, promotions, product needs
Maintain Parts On Site Cabinets
Sell defined wear parts and promotional products
Deliver Parts when URGENT
Coordinate with Service Manager regarding service quotes and customer concerns
Sell inspection agreements
Sell maintenance packages
Sell Extended Warranty and SECURE / PowerGard
Communicate customer problems via email to the responsible managers for resolution
Complete JDU CSR Certification path
Complete other training as defined by manager
Develop a customer call schedule for the assigned area of responsibility
Make customer calls as scheduled
Submit call reports in a timely manner
Maintain A and B customer machine lists
Complete A and B customer product support purchasing profiles
Meet product support sales objectives
Qualification
Required
High School Diploma or equivalent
Professional appearance and demeanor
Strong industry knowledge / ability to learn the industry quickly
Good communication skills
Energetic, Sociable and Self-Motivated
Assertive with a positive tone
Able to make decisions
Good listener
Strong work ethic
Regular and predictable attendance and punctuality is vital. Must attend work regularly and arrive at work on time
Benefits
Low Deductible Medical/Dental/Vision
401K and Roth IRA Option Available
401K Match & Profit Share
Life/AD&D
Online Continual Education, including John Deere University
Tuition Reimbursement
Sponsorship with John Deere Technician Program
Paid Time Off
Volunteer Time Off
Asset Investment
4Rivers Employee Discount/ ADP LifeMart Discounts
Customized Career Path
Company
4Rivers Equipment
For nearly a century, we’ve been forging long-term relationships with construction and forestry professionals.
Founded in 1926
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Larry Rutz
CFO
Recent News
2025-10-02
Company data provided by crunchbase