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Ethan Allen Global, Inc. · 1 month ago

Associate Design Consultant

Auburn Hills, MI

Part-time

Hybrid

Entry Level

$20/hr - $24/hr

2+ years exp

Ethan Allen Global, Inc. is a leading interior design destination recognized as America's #1 Premium Furniture Retailer. The Associate Design Consultant role is an entry-level position focused on developing selling and interior design skills while assisting Design Consultants and supporting sales activities within the Design Center.

ManufacturingRetail

Responsibilities

When a Design Consultant is unavailable, professionally greet customers to establish rapport, offer assistance including limited design-related consultation and sales transactions such as take-with and direct ship accent sales, including wrapping and packaging client purchases, as well as limited furniture sales under the direction of unit management

Assist Design Consultants (as assigned by management) with project development, including attending home calls, preparing space plans, product selection, preparing quotes, creating sketches and renderings, setting up and dismantling presentations, preparing custom soft goods quotes, offering assistance and hospitality during presentations, and assisting clients when their requested Design Consultant is unavailable

Educate customers about the complimentary design service Ethan Allen provides, offering as little or as much design service as a customer desires

Stay current on design and color trends to create fashionable design solutions

Utilizing the rotation system, introduce qualified prospects to Design Consultants via in-person introduction or “set up” by describing DC’s skills and referring customer to their online bio/portfolio; or by scheduling in-studio appointments and/or in-home consultations for Design Consultants (whether DC is present or not)

Enter orders and quotes utilizing the retail point of sale system

Communicate with clients regarding appointments and order status via telephone & email

Participate as required in all corporate sponsored marketing and training programs

Educate customers on all the Ethan Allen sponsored finance options available to them

Utilize corporate systems and technology to maximize efficiency in designing projects, creating presentations, and providing professional service for customers

Operate the information desk including answering phones, providing customer service, and managing rotation system

Provide support to visual merchandiser in replenishing stock to the floor as well as receiving inventory to the design center. Bar-coding and tagging as needed

Assist in daily maintenance of floor displays. Work cooperatively in maintaining a neat and orderly Design Center projection

Assist Design Consultants with clerical needs. Maintain up-to-date files, filing, updating price page or follow-up correspondence

Provide exceptional service to customers, before and after the sale, by promptly keeping customers informed of their order status including any delays

Update master and design center price pages and product books and samples

Order memo fabric swatches for design consultant’s clients and distribute to Design Consultants when they arrive

Perform other duties as required

Must work overtime hours as needed

Ensure all cash transactions, including charge cards and bank deposits, are reconciled, properly deposited, and accurately recorded in the ledger. Process blind cash balancing and exceptions. Maintain Petty Cash. Perform clerical duties required for daily function of business. Run end of day reports, checks for signatures and other audit requirements

Follow-up on clerical orders, delayed orders as necessary to insure timely and appropriate service to staff members and clients

Perform cancelations, and merchandise returns, and any other duties as required

Follow-up service, etc. between the service center and the design center staff

Review and control open order reports and workroom logs. Communicate to design teams as needed

Manage incoming communication from customers. Research and resolve customer inquiries in accordance with company guidelines. Monitor customer problems and identify recurring issues and trends

Handle incoming customer service request and forward information to Customer Service Department and identify unrecorded delivered sales and implement procedures to prevent future Occurrences

Identify custom orders of soft goods and non-EA product, forward copies to an OA for processing

Qualification

Interior DesignSales ExperienceCustomer ServiceOrganizational SkillsHigh EnergyTeamworkPositive Attitude

Required

Bachelor's degree or equivalent in Interior Design or related field from an accredited institution

Previous internship or experience with a professional design firm or design-retail organization

Minimum two (2) years' experience in retail sales preferred

Strong sales & organizational skills

Ability to work with others

Positive attitude, stylish professional appearance, and high energy with a desire to learn the business

Position requires a valid driver's license, except in limited circumstances in which the associate can establish to the Company's satisfaction that they have available for use during all business hours an alternate means of transportation not requiring the operation of a motor vehicle which will enable them to perform the duties of their position

Must be able to work evenings, weekends, and holidays listed on the incentive plan