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ZS · 1 month ago

Experience Strategy Lead

Philadelphia, PA

Full-time

Hybrid

Senior Level

5+ years exp

ZS is a management consulting and technology firm focused on improving life through data, science, and human ingenuity. The Experience Strategy Lead will design and deliver innovative services and products, collaborating with cross-disciplinary teams to create engaging experiences for clients, particularly in the healthcare sector.

ConsultingManagement ConsultingMarketing

H1B Sponsor Likely

Responsibilities

Design and deliver new services, products, and brand experiences that solve customer problems, increase brand value and inspire people

Create best-in-class design deliverables to articulate customer research insights and strategies and craft a broad range of design artifacts including experience maps, user journeys, service blueprints, and personas

Ability to boundary-span into visual design deliverables including wireframes, high-fidelity design and design systems is a distinct advantage

Partner and collaborate with cross-disciplinary teams through all phases of design process including alignment with client, understanding context, developing insights, exploring and defining opportunities, setting strategy, creating actionable/tangible design expressions and concepts, communicating vision, and guiding go-to-market strategies

Execute qualitative customer research using design, behavioral, ethnographic, and market research techniques and apply insights to inform design decisions

Elicit requirements through a range of activities from planning and leading stakeholder interviews, working from problem statements, articulating business objectives and asking the right questions in the right ways to inform design thinking processes

Lead cycles of rapid iteration/design sprints to prototype experiences across mediums and realize a final solution

Present design solutions with precision and personality to variety of business stakeholders, clients, and internal colleagues with a polished mix of verbal and visual communication

Plan and facilitate Design Thinking workshops to support creative collaboration and evangelize customer centricity with clients and colleagues

Translate requirements into initial concepts, visual artifacts and designs using existing or net new design system thinking and development

Collaborate with designers and developers to ‘tell the design story’ from concepting to initial prototype to dev-ready design translation

Qualification

Design ThinkingUser Centered DesignDesign Research TechniquesService DesignDigital Product ManagementVisual DesignInterpersonal SkillsCross-Functional Collaboration

Required

Bachelor's degree required (Master's preferred) in one of design/design strategy/design research/service design/industrial design, psychology, anthropology or a related discipline focused in social science and design communication, with a demonstrated record of academic success

5-7 years of experience applying Design Thinking methods to reach successful business outcomes; demonstrated experience in the Life Sciences and Healthcare industry are an additional asset

Experience with the user centered design (UCD) process and designing complex, multi-channel experiences for customers

Familiarity with digital product management and agile methodologies; Experience designing products following product design methodology is a plus

Fluency in design research techniques such as ethnography, contextual inquiry, user interviews and usability testing, as well as in-depth practice incorporating findings from research studies into the experience design process

Ability to travel for research and to client locations (10-25%) to work with teams and provide in-person expertise

Curious, results-driven, confident, and committed to professional growth

Can work independently, prioritize time, and is quick on his/her feet

Good interpersonal skills, with the ability to listen to, and build rapport with research participants, designers, and cross-disciplinary project teams

Can work well in cross-functional teams, including designers, business consulting teams, and project managers

Preferred

A passion for and expertise or background in health and health-related experience design is a distinct asset

Exposure to and comfort with foresight/futures and or service design methodologies will be considered an additional important asset

Basic visual design capabilities will also be considered an asset

Benefits

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development.

Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

Company

ZS

Glassdoor3.7

ZS is a management consulting and technology firm that partners with companies to improve life and how we live it.

Founded in 1983

Evanston, Illinois, USA

10001+ employees

https://www.zs.com/

H1B Sponsorship

ZS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (351)

2024 (297)

2023 (251)

2022 (440)

2021 (292)

2020 (164)