Customer Support Specialist jobs in United States
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Heartflow · 1 day ago

Customer Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$22.50/hr - $30/hr
date3+ years exp

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease. The Customer Support Specialist role delivers world-class customer service for HeartFlow’s web-based medical software products, ensuring rapid resolution of issues and customer satisfaction.

Artificial Intelligence (AI)BiotechnologyHealth CareHealth DiagnosticsMedical

Responsibilities

Help HeartFlow gain worldwide adoption of our novel FFRct product by providing knowledgeable responses to customer inquiries and issues
Provide prompt documentation and complete resolution of reported issues and manage knowledge base for customer issues
Deliver customer feedback into HeartFlow’s Customer Relationship Management system and help team members analyze and distill data to drive improvements in customer support and product development
Assist production with incoming case management, troubleshooting and solving technical issues to ensure appropriate case response time
Support Sales staff with feedback, product knowledge, and customer usage metrics to assist sales team in market and account penetration
Assist in on-boarding new accounts, including system administrators and clinical users
Work with IT, Marketing & Sales, and Production to improve customer support quality results by studying, evaluating, and re-designing appropriate processes
Develop and provide customer technical support solutions to continually drive improve quality and efficiency

Qualification

Technical troubleshootingCustomer Relationship ManagementDICOM medical imagingData analysis techniquesSalesforcePositive personalityFluency in EnglishCommunication skillsDetail-orientedTeamwork

Required

Positive, energetic personality, comfortable in front of groups/customers
Responsible, accountable, and ability to work well with teams and cross-functionally
Comfortable in high pressure situations
Excellent verbal and written communication skills
Highly detail-oriented with strong technical skills in MS Office
Experience with data analysis techniques and especially the use of MS Excel
Fluency in English required, competency in German, Japanese, French and/or Italian desirable

Preferred

Experience with DICOM medical imaging, medical device, EHR/EMR software, or other technical product preferred
Experience with Salesforce or other CRM tool highly preferred
3-5 years of customer facing work experience preferred
Experience providing customer and/or corporate sales support with large-scale organizations preferred
Experience supporting a technical or clinical product / service preferred
Bachelor degree preferred; experience in lieu of education

Benefits

Cash bonus

Company

Heartflow

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Heartflow is a medical technology company that provides various methods of diagnosis and treatment of cardiovascular disease.
dateFounded in 2010
location
Mountain View, California, USA
people-size501-1000 employees
web-link
https://www.heartflow.com

Funding

Current Stage
Public Company
Total Funding
$890.72M
Key Investors
Bain Capital Life SciencesPanorama Point PartnersCapricorn Investment Group
2025-08-08IPO
2025-03-26Convertible Note· $98M
2023-04-06Series F· $215M

Leadership Team

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John Farquhar
President and Chief Executive Officer
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Tim Fonte
Chief Technology Officer
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Recent News

GlobeNewswire
Heartflow Plaque Analysis Now Supported by Scientific Statements From American College of Cardiology and American Heart Association for Personalized Management of Patients with Suspected CAD
2025-12-19
The Motley Fool
Why AI Stock HeartFlow Triumphed on Thursday
2025-12-19
News-Medical.Net
AI-based tool may help personalize the treatment of patients with reduced coronary blood flow
2025-12-12
Company data provided by crunchbase