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Rafih Auto Group · 1 month ago

PRE-OWNED SALES MANAGER

Shelby Township, MI, US

Full-time

Onsite

Senior Level

Rafih Auto Group is seeking a high-performing Luxury Preowned Vehicle Manager who brings energy, passion, and proven leadership to our team. This leader will oversee all aspects of the preowned vehicle department, including appraising, purchasing, reconditioning, merchandising, and inventory management.

AutomotiveRetailService Industry

Responsibilities

Recruit, train, motivate, and manage used-vehicle sales staff

Maintain optimal inventory levels and enforce a 45-day turn policy

Lead daily and weekly sales meetings and sales training sessions

Establish product knowledge standards and ensure compliance

Assist sales consultants in closing deals and improving performance

Forecast monthly and annual sales, gross profit, and expenses

Manage the department budget and annual operating forecast

Process sales commission sheets daily and monitor sales payroll

Implement effective follow-up processes for all prospects and leads

Monitor customer preferences, track lost sales, and analyze local market trends

Collaborate daily with the New Vehicle Sales Manager on inventory needs

Oversee cosmetic and mechanical reconditioning within cost and time guidelines

Manage wholesaling activities and maintain relationships with external buyers/sellers

Establish delivery processes ensuring proper service introductions and first-service scheduling

Attend auctions regularly and stay informed on auction activity and pricing

Approve all auction paperwork and ensure accurate documentation

Handle customer concerns promptly and in line with dealership standards

Qualification

Used vehicle operationsSales team managementInventory managementSales forecastingCustomer relationship managementLeadershipCommunication skillsNegotiation skills