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SECU · 1 month ago

Financial Advisory Services (FAS) Specialist

Pittsboro

Full-time

Onsite

Entry, Mid Level

State Employees Credit Union is seeking a Financial Advisory Services Specialist focused on investment, trust, and estate planning. The specialist will provide exemplary member service, assist members in obtaining life insurance and investment accounts, and engage with member-facing employees on financial advisory topics.

AccountingBankingFinancial Services

Responsibilities

Develop or increase proficiency in meeting members’ needs in the areas of life insurance, investments, trust services, estate planning and retirement planning. This includes explaining products and services, writing policies, opening new accounts and setting Estate Planning Essentials appointments or making an outside attorney referral

Develops a good understanding of all FAS solutions to coordinate and engage with other specialists as needed obtain assistance with complex scenarios and ensure member needs are being met holistically

Effectively works referrals to ensure members are connected with a qualified FAS employee

Frequently communicates with management about activities and results within assigned area

Develops a strong understanding of each platform’s products, services, policies, requirements and open new accounts / place new business effectively in light of those requirements

Must develop a strong understanding and be able to navigate effectively in SECU operational systems, life insurance software, NetX 360, Envestnet and new systems as introduced in the future

Utilize SECU technology, marketing campaigns, lead platforms, referrals and/or member branch visits to achieve daily activity levels that align with insurance productivity benchmarks as communicated by management

Comply with all Credit Union policies and regulatory requirements

Ensure all member information remains confidential and members’ accounts are accessed for business purposes only

Follow all security and control procedures

Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication

Actively work with mentor and management team to strengthen proficiency in member service delivery

Ensure that proper identification of members is taking place and all actions are compliant with SECU’s Member Information Security Procedure (MISP)

Willing to assist in other areas of the operation as needed

Professionally interact with other departments to facilitate member requests

Must maintain acceptable performance level based on Key Performance Indicators (KPI’s) and achieve and maintain standards as directed by management

Regular attendance and punctuality are mandatory

Soft skills and call quality must be maintained at an acceptable level

Specialists in the FAS Contact Center must develop a strong understanding of CXOne platform and be available in member-facing phone skill sets as determined by management

Maintain a current and comprehensive knowledge of credit union products and services and possess an ability to provide quality referrals

Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor

Complete all required quarterly training courses, continuing education & other training assigned by management

Have completed, or complete promptly upon hiring, all of the following courses of the SECU Module Program with passing score on the corresponding examinations: Member Eligibility, Money Market Share Accounts (MMSA), NCUA Coverage, SECU Online Services, SECU Policies Overview, Share Accounts, Tax-Advantaged Accounts, We Are SECU!, Account Research in OnBase, Account Titling & Designations, Estate Basics, Financial Advisory Services (FAS) Overview, Life Stage, MARGO Platform, MARGO Teller, Member Identification, Relationship Manager, SECU’s Member Facing Websites, Share Term Certificates, U.S. Savings Bonds

Qualification

Life insurance licenseInvestment licensesFinancial planning degreeTrust services knowledgeEstate planning knowledgeWealth management experienceFluent in EnglishCommunication skillsCritical thinking skillsProblem-solving skillsOrganizational skillsTeam collaborationSelf-motivated

Required

Must have four-year degree in financial planning, finance, wealth management, math or a related field. Existing licenses, designations, experience, or coursework in investments, trust and estate planning, wealth management or a related area (in addition to a high school diploma or GED) may be considered in lieu of the degree requirement

If unlicensed or partially licensed at the time of hire, must obtain the following within 6 months of registration with FINRA: Life insurance license, Investment licenses (SIE/Series 6/63/65 OR SIE/Series 7/66)

If hired primarily to be a trust representative, in lieu of investment licenses, must have: Life insurance license, ATFA (Accredited Trust Fiduciary Advisor) certification or be eligible to quickly obtain

Must maintain all required licenses after obtaining them and satisfy all continuing education requirements

Ability to work independently and as part of a team

Must develop and demonstrate excellent critical thinking skills, problem-solving skills, and good judgment

Must demonstrate excellent written and verbal communication skills

Must be self-motivated

Must possess an aptitude for meeting people, developing member confidence, respect of members and co-workers, trust in Credit Union

Must be able to quickly adapt to changes in daily work based on immediate needs

Must have strong multi-tasking and organizational skills

Be discreet in performance of duties and hold information about member accounts in strict confidence

Work additional hours when necessary to execute responsibilities

Must complete training, modules and education as directed by management

Must be able to speak English fluently

Must be able to cooperate and collaborate with co-workers

Must be cordial in all interactions with members and co-workers

Must be willing to engage in ongoing training and professional development

Must adhere to the work schedule and attendance policy established by manager

Travel for training may be required. Must possess vehicle and valid driver's license

Preferred

Some experience as a licensed Insurance, Investment, or Trust Representative

Some experience in the credit union or financial services industry

Company

SECU

Glassdoor3.4

Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App.

Founded in 1937