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Guidepoint · 3 days ago

Client Success Manager - Corporate Healthcare Clients

New York, NY

Full-time

Hybrid

Entry, Mid Level

$75K/yr - $75K/yr

2+ years exp

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. The Client Success Manager will play a vital role in driving engagement and revenue growth within the Insights product line for corporate healthcare clients, collaborating cross-functionally to maximize product usage and develop strategic plans for client engagement and retention.

ConsultingFinancial ServicesIndustrialInformation ServicesMarket ResearchTechnical SupportTelecommunications

Responsibilities

Serve as an advocate for the Insights product with clients and foster three-dimensional relationships with key stakeholders

Develop personalized engagement plans for each client depending on areas of focus

Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings

Collaborate with sales team to ensure timely renewals and drive upsell opportunities

Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts

Qualification

B2B product salesCRM skillsClient engagementCommunication skillsIntellectual curiosityTeam collaborationAttention to detail

Required

Bachelors or masters degree from an accredited University

2+ years of professional work experience, with a focus on B2B product sales

Understanding of the corporate org structure, the roles, responsibilities, and unmet needs of our corporate buyers, and ability to engage with senior business leaders with innovative content and ideas

Excellent communication skills, with the ability to distill complex issues into clear and concise messages

Intellectual curiosity, adaptability, and a team-first collaborative approach

Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results

Strong focus on quality, attention to detail, and addressing client needs