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The Craneware Group · 3 weeks ago

Epic CDM Customer Success Manager

United States

Full-time

Remote

Senior Level

5+ years exp

The Craneware Group is dedicated to empowering customers in the healthcare sector with industry-defining insights. They are seeking a Customer Success Manager to collaborate with clients, design customized solutions, and ensure successful adoption and measurable outcomes.

Health CareManagement ConsultingPharmaceuticalSoftware

Growth Opportunities

Responsibilities

Supporting larger discovery and solution design activities to align solutions with Customer goals and business challenges, may handle smaller customers independently

Working with project managers to manage timelines, coordinate resources, and ensure on-time/on-budget delivery, may work independently without a project manager

Assessing current-state customer workflows and design future-state processes that leverage solutions for measurable value

Communicating solution value to stakeholders at all levels, from operational users to executives

Identifying and escalating project risks, ensuring mitigation strategies are in place

Contributing to knowledge development sessions

Monitoring performance against KPIs and support value realization initiatives post-implementation

Contributing to customer success stories, joint presentations, and thought leadership opportunities

Supporting internal process improvement and provide consultative input on product development and enhancement

Participating in cross-functional initiatives and mentorship opportunities

Qualification

EPIC CDMHealthcare experienceConsultative approachAnalytical skillsMicrosoft OfficeInterpersonal skillsPresentation skillsProblem-solving skillsFlexibility