Trimble Inc. · 1 day ago
Technical Support Analyst
Westminster, CO
Full-time
Onsite
New Grad, Entry Level
$19.42/hr - $29.15/hrTrimble Inc. is dedicated to delivering exceptional customer experiences, and they are seeking a Technical Support Analyst to enhance customer satisfaction. The role involves providing top-notch support, resolving client incidents, and collaborating with teams to ensure effective problem resolution.
Indoor PositioningMapping ServicesNavigationSoftwareWeb Hosting
Responsibilities
Maintain high levels of Customer Satisfaction tracked through NPS (Net Promoter Score)
Performs upfront/preliminary incident analysis to understand the impact, severity and risk of the problem
Work cross organizationally to ensure problems are solved promptly and effectively
Communicates highly technical information to both technical and nontechnical personnel
Minimize issue resolutions timeframes through case aging metrics
Provides effective customer support in a 24X7X365 production environment (rotating on-call and holiday support may be required)
Understand customer requirements and level of adoption with the e-Builder product
Qualification
Required
Experience supporting customers and/or end users within a hosted, Software as a Service (SaaS) offering
Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills
Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications Knowledge of basic problem resolution and escalation practices
Ability to provide appropriate level of support and guidance with e-Builder applications and procedures
Excellent Windows, network, and web browser troubleshooting skills
Experience using and troubleshooting SQL, XML, HTML, Scripting
Demonstrated success performing root cause analysis
Excellent communication skills via phone, verbal, and written
Ability to work in a fast-paced, ever changing environment, with a positive, growth-mindset attitude
Understanding of programming and reporting tools functionality and capabilities
Experience developing reports to analyze data trends and proposing meaningful conclusions
Experience with troubleshooting and reviewing software logs
Preferred
Experience working with a CRM casing software – preferably Salesforce
Experience writing bugs and using Jira/Confluence
Benefits
Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Tax savings plans for health, dependent care and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan
Company
Trimble Inc.
Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done.
Founded in 1978
10001+ employees
H1B Sponsorship
Trimble Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (62)
2024 (61)
2023 (43)
2022 (52)
2021 (51)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
Bank of America
2022-12-30Post Ipo Debt· $1B
2002-01-15Post Ipo Equity· $19.2M
1990-07-27IPO
Leadership Team
Robert Painter
Chief Executive Officer
Phillip Sawarynski
Chief Financial Officer
Recent News
2026-01-06
2026-01-06
Business Insider
2025-12-25
Company data provided by crunchbase