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Regional Finance (Regional Management Corp.) · 2 days ago

Collector

Greer, SC

Full-time

Onsite

Mid, Senior Level

2+ years exp

Regional Finance is a company focused on consumer financing and helping customers during financial hardships. They are seeking a Collections Specialist who will handle customer calls to resolve delinquency issues while providing excellent customer service and utilizing various collections techniques.

Customer ServiceFinanceFinancial Services

Responsibilities

Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances

Responsible for prompt and accurate response to customer's servicing questions and concerns

Assist borrowers with other loan maintenance requests

Input data and verify information to process electronic payments

Provide customers with information about products and services to generate additional revenue through cross-sell/up-sell opportunities

Properly document each customer interaction in the servicing system

Perform loan-related mathematical equations

Perform follow-up and research tasks to ensure problem resolution

Adhere to specific scheduling guidelines to ensure proper phone coverage

Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets

Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary

Perform follow-up and research tasks to ensure resolution

Other duties as assigned

Qualification

Collections experienceCustomer service skillsBi-lingualMS Office proficiencyProblem solving skillsVerbal communication skillsWritten communication skills