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Madhive · 3 days ago

Client Success Manager

New York, NY

Full-time

Hybrid

Mid Level

$76K/yr - $112K/yr

4+ years exp

Madhive is the leading independent operating system for local media professionals, empowering sales teams to connect advertisers with their communities. The Client Success Manager will drive retention and growth for clients, manage the customer journey, and advocate for a customer-first mindset across the organization.

AdvertisingInformation TechnologyTV

Comp. & Benefits

Responsibilities

Truly own and drive retention and growth for your book of business

Serve as a trusted partner for customers by understanding their business challenges and connecting product solutions to their needs

Own the customer journey from onboarding to renewal

Drive existing customer net revenue retention and increased adoption and improve customer health

Work cross functionally to advocate for a customer first mindset across all business decisions

Maintain varying sized clients and books of business focused on growing and retaining clients to drive revenue and ensure customer satisfaction

Serve as the escalation point for assigned clients to resolve questions

Monitor campaign performance and enable optimizations to meet metrics for delivery and KPIs

Continual education on capabilities and reporting on deeper applications of products, operations, processes, and self-service offerings

Ensuring that you are driving value by analyzing customer performance, industry & vertical trends, and projections in order to best support your client

Prepare for and lead Executive Business Reviews

Qualification

Client Services ExperienceAd-Tech KnowledgeData AnalysisAd Operations ExperienceExcel ProficiencyProject ManagementCommunication SkillsCross-Functional CollaborationProblem Solving