MetLife · 1 day ago
Absence Leave Solutions PFML Unit Leader
United States
Full-time
Onsite
Mid, Senior Level
$65K/yr - $85K/yr
5+ years expMetLife is one of the world’s leading financial services companies, providing insurance and employee benefits. In the role of Unit Leader, you will manage a team responsible for investigating Disability and Absence claims, ensuring the team meets business objectives in Claim Management Accuracy, Customer Centricity, and Expense Management.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Supports and guides assigned team members to ensure that they have the knowledge, skills, tools, and resources to be successful as defined by MetLife and our customers
Clearly articulate the vision of success at the team and organizational level, how each role, and individual contributes to the aligned goals and objectives
Identify, remove, and challenge barriers related to claims management. Escalate to senior leaders in the organization as appropriate along with recommended solutions
Evaluate and manage team accountability by providing positive reinforcement or development opportunities to team members that are directly linked to their behaviors and performance objectives
Intervenes as required to address acute gaps in performance, either of individuals on the team, or the team as a whole
Perform people management duties that include one on one sessions to address metrics reviews and career development. Ensure 100% compliance of mandatory training courses
Exhibits excellent interpersonal and communication skills in both verbal and written form with customer service proven through internal and external interactions
Drives Claim Management Accuracy and customer experience through support of the quality program utilizing claim file reviews and call monitoring to identify improvement opportunities, gaps in knowledge, trends for quality, service and/or compliance
Accountable for team correctly performing claim adjudication with the focus on Decisional, Financial, Claims Coding and Compliance Accuracy in accordance with the Customers’ plan/policy and regulations
Ensures team accurately sets up and administers all applicable concurrent claims based on the customers plan and/or policies to include but not limited to; Short Term Disability, Family and Medical Leave, Paid Family and Medical Leave, Statutory Disability and/or employer sponsored benefit leaves
Facilitates regular team huddles/team meetings to evaluate inventory management through demand and capacity, provide process updates, communicate organizational news and other related topics
Effectively managing team to provide a high-level of service to our customers such as delivering on our commitments, ensuring timely return of phone calls, and adhering to customer goals
Mitigate risk by ensuring the team is applying all appropriate plan provisions and making accurate and timely
Qualification
Required
2+ years of Disability and/or Absence Management experience
A comprehensive understanding of disability and/or absence management contractual provisions
Strong communication skills, including the ability to interview claimants dynamically with the goal of setting claimant expectations and obtaining information necessary to administer the claim
Basic knowledge of medical conditions, treatments, prognosis and FMLA and/or PFML requirements
Critical-thinking skills
Ability to give and receive feedback to and from partners
Strategic-thinking skills and the ability to apply judgment and decision-making based on strategy
Prioritization and time management skills – the ability to juggle multiple items at the same time and complete items on time
Ability to Partner with Internal/External Customers
Preferred
Associate Degree
2 plus years of hands-on claims management experience preferably
5 plus years of Management
Proficient in Microsoft Office Suite
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
Retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home
Pet, critical illness, hospital indemnity, and accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
Recent News
Insurance News in the United States
2025-12-13
2025-12-03
2025-12-02
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