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San Diego State University · 1 month ago

Learning Support Center Coordinator (Student Services Professional III)

SD Metro Area

Internship

Onsite

Intern, Mid Level

$5,540/mo - $7,893/mo

3+ years exp

San Diego State University is committed to improving access to higher education for underrepresented students. The Learning Support Center Coordinator will provide leadership and coordination for programs that support student retention and academic success, overseeing daily operations and developing innovative academic support programs.

EducationSustainabilityUniversities

No H1B

Responsibilities

Manage daily operations of the Learning Support Center, including supervision and training of graduate assistants, student assistants, and instructional student assistants

Design, implement, and evaluate academic support programs, workshops, and tutoring services to enhance student learning and retention

Develop and coordinate programs supporting degree completion, graduate school preparation, and career readiness

Collaborate with campus partners such as the Writing Center, Math & Statistics Learning Center, and Student Affairs departments to strengthen academic success initiatives

Assess student needs, track participation and outcomes, and prepare reports to inform program development and improvement

Maintain Learning Support Center communications, including website updates, newsletters, and social media

Represent EOPOS and the Learning Support Center at campus events, orientations, and student success initiatives

Support key EOPOS programs and events, including Summer Bridge, EOPOS Graduation, and First Contact

Qualification

Student development theoryAcademic support strategiesLearning theory applicationEquity-minded practicesCross-cultural competencyProficiency with EAB NavigateGoogle Suite proficiencyMicrosoft Office proficiencyLeadership skillsCollaboration skillsCommunication skillsInterviewing techniquesConflict resolution

Required

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related

A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience

A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling

Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience

Thorough knowledge of the principles of individual and group behavior and the practices, policies, and trends within student services, instructional, and tutorial programs

Working knowledge of student development theory and academic support strategies that promote student retention, persistence, and success

Demonstrated ability to apply learning theory, learning styles, and socio-cultural or linguistic awareness in supporting diverse student populations

Proven capacity to analyze complex situations, exercise sound judgment, and develop effective courses of action in sensitive or challenging contexts

Demonstrated commitment to equity-minded practices, with the ability to apply concepts of power, privilege, and inclusion to create supportive learning environments

Strong leadership, collaboration, and communication skills, including cross-cultural competency and the ability to facilitate difficult dialogues

Proficiency with student support systems (e.g., EAB Navigate), Google Suite, and Microsoft Office applications

Preferred

One year in the program area to which assigned may be preferred but is not required

Benefits

Generous Time Off: 15 paid holidays, vacation, and sick leave.

Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.

Health Coverage: Medical, dental, and vision options at low or no cost.

Education Support: CSU tuition fee waiver for employees and eligible dependents.

Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.

Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.