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Golden 1 Credit Union · 2 days ago

MSCC Admin - Mgr - Onboarding and Development

Sacramento, CA

Full-time

Onsite

Senior Level

$103K/yr - $110K/yr

7+ years exp

Golden 1 Credit Union is seeking a Manager – Onboarding and Development to ensure the contact center is staffed with the right talent and to deliver a high-quality onboarding experience. This role involves overseeing hiring efforts, coordinating recruitment and onboarding logistics, and fostering a culture of accountability and continuous learning within the organization.

BankingFinanceFinancial Services

Responsibilities

Manage staffing plans, headcount tracking, and requisition approvals in alignment with budget and operational needs

Coordinate end-to-end recruitment activities with hiring managers and Talent Acquisition

Oversee onboarding logistics to ensure a seamless and consistent new hire experience

Lead peer coaching and new hire integration programs to support early engagement and retention

Monitor hiring timelines and proactively identify delays or process gaps

Serve as a central resource for hiring managers on staffing workflows, updates, and support

Ensure compliance and consistency in staffing and onboarding processes

Partner with Workforce Management to align hiring pace with service demand

Drive continuous improvement of staffing and onboarding practices

Analyze and report on hiring metrics and trends, providing insights and recommendations to drive data-informed decisions

Build and maintain strong relationships with hiring managers and other stakeholders, providing guidance on process execution and enhancing the candidate and employee experience

Role model problem-solving, adaptability, and service excellence in a fast-paced and evolving environment

Qualification

Talent coordinationOnboarding logisticsRecruitment activitiesStaffing plansHiring metrics analysisContinuous improvementEffective communicationProblem-solvingAdaptabilityTeam leadership

Required

Bachelor's degree in business, HR, Operations, or related field

7+ years of experience in a contact center service, staffing operations, or talent coordination roles

3+ years leading a team

Experience supporting large-scale or high-volume hiring efforts, ideally in a contact center or operations-heavy environment

Familiarity with ATS, HRIS, and onboarding platforms

Effective oral and written communication skills are required to talk to HR staff members, to all other levels of employees in the Credit Union, applicants, and outside contacts on the telephone and in person

Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal, personal computer, and other standard office equipment, including photocopier, adding machine, facsimile machine, and telephone